Questions & Answers

1-10 of 32 Questions
  • Question
    I have a Samsung that is less than two years old that is in the recall from Samsung! Is this a newer model?   (6 Answers)

    By noshow October 26, 2016.

    Answers
    • Best 
      Answer

      Yes, this is a newer model.

      By CommunityAnswer October 26, 2016.

    • Question
      Does the stated rebate amount include new hoses, installation and take away? Or is the rebate for the price of the unit only? The website says they will give you free delivery and installation. Who pays the new tax? Me? The washer is only 5 months old.   (5 Answers)

      By yoshi November 13, 2016.

      Answers
      • Best 
        Answer

        The hoses are included as well as delivery, installation and take away. Since your washer is only 5 months old they will give you a substantial rebate. I had mine a year and four months and I got $467 back because I bought another Samsung. You can find all of the info on line.

        By cruzhome December 23, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      can you set the water levels on this one or is it "auto sense"?   (2 Answers)

      By Anonymous December 4, 2016.

      Answers
      • Best 
        Answer

        DO NOT BUY IT! You cannot adjust the water levels. Read my review. It is a horrible machine with bad engineering and takes forever because it is off balance constantly. It also ties everything in knots. You'll hate it.

        By Sushi May 31, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      how does the steam part work?   (1 Answer)

      By mouse November 8, 2016.

      Answers
      • Best 
        Answer

        Hi Mouse, deep steam is for heavily soiled, colorfast garments, this cycle provides a high washing temperature and steam and is effective for cleaning stains. ^Rosi

        By MrSamsung November 11, 2016.

        • Samsung Representative
    • Question
      Why won't Samsung simply deliver a new washing machine? Mine is less than a year old and it's still going to cost me at least $200 for a comparable replacement?   (2 Answers)

      By BubbaGS November 6, 2016.

      Answers
      • Best 
        Answer

        I have one that we bought about 5 months ago and we are getting more than the cost of the new model back in rebates and actually getting a better washer. I'm thrilled

        By Anonymous November 9, 2016.

      • Question
        Is this washer affected by recall   (5 Answers)

        By Elder November 5, 2016.

        Answers
        • Best 
          Answer

          This Model made after May 2016 are not included in the recall.

          By Domo November 5, 2016.

        • Question
          Can the washer basket under the top be removed?   (5 Answers)

          By deejay64 November 5, 2016.

          Answers
          • Best 
            Answer

            Yes, it can be removed. I just purchased this at the store today and had the sales rep show me how it can be removed. You need to push the two plastic pins out that secure the tray for it to come loose. I don't think it is meant be removed and put back constantly (as it wasn't easy to do), but it can at least be done. The newer models (such as those with the flat top (no raised controls) have ones that are not removable.

            By Macros November 5, 2016.

          • Question
            How often should the self clean cycle light come on?   (1 Answer)

            By dap40 January 15, 2017.

            Answers
            • Best 
              Answer

              Hi dap40, the washer self clean cycle should come on after approximately 20 washes. ^Rosi

              By MrSamsung January 16, 2017.

              • Samsung Representative
          • Question
            Is this washer requires regular 115 volt or 220 Volt?   (4 Answers)

            By Anonymous November 6, 2016.

            Answers
          • Question
            I too purchased the older version of this model which is also recalled. So the new washer is not part of the recall?   (4 Answers)

            By Anthony November 4, 2016.

            Answers
            • Best 
              Answer

              this model number can be selected from the models under the recall, however the serial number is what determines if yours IS or IS NOT under the recall. no way to know until you get one delivered and know the serial number. you can check with BB but when i called last night, they guy stated that the ones under the recall are not for sale through BB anymore.

              By Robert November 5, 2016.

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