Questions & Answers

1-10 of 40 Questions
  • Question
    Can anyone tell me what the BTU ratings for each burner are if using LP instead of natural gas?   (1 Answer)

    I have contacted Samsung online and by phone and they are unable to find this information. I have downloaded the spec sheet and the user manual and only natural gas numbers are quoted. This is a very expensive range and I need to know this information before I'm willing to purchase it. I also need to know if there is an optional backsplash available to protect the wall behind the unit. Other models I'm considering do have one, either included or as an optional purchase.

    By Lisa September 23, 2015.

    Answers
    • Best 
      Answer

      Hi Lisa, The LP BTU ratings for the cook top burners on the new NY58J9850 Dual Fuel Flex Duo Slide-In Range are as follows: Right front - 16.5 LP; Right rear - 4K LP; Left front - 11.5K LP; Left rear - 7.5K LP; Center oval - 7.5K LP. The LP conversion kit comes packaged with the Range, and should be installed by a qualified gas installer. Samsung Slide-in Ranges do come with a filler kit to fill the gap between the back of the Range and the wall, but there's currently no back splash accessory available. I would suggest working with a kitchen designer for assistance determining possible solutions. Thank you! Ms. Samsung

      By Anonymous September 24, 2015.

      • Samsung Representative
  • Question
    Is the electrical outlet required for this range 220v or 120v?   (2 Answers)

    By Judith October 28, 2015.

    Answers
    • Best 
      Answer

      Hi Judith, The NY58J9850WS Dual Fuel Slide-in Range is rated for a 240V/60 Hz electrical connection to heat the oven in addition to a natural gas or liquid propane supply for the cook top burners. Thanks for your interest, Ms. Samsung

      By Anonymous October 29, 2015.

      • Samsung Representative
  • Question
    What is the difference between this Chef Collection model and the other samsung dual fuel not called chef collection?   (2 Answers)

    By Madviolist March 2, 2017.

    Answers
    • Best 
      Answer

      Be careful with the reading of dual fuel! I had to reorder because I wanted a Gas Stovetop with Electric Oven! The chef collection has that. But the dual fuel I originally got was Gas stovetop and Gas Oven with convention cooking! It had dual gas to the oven and stovetop. You just need to read the specs closely. I feel they use the dual fuel wording in different ways(confusing even for the workers I talked on the phone with...they had to research it form samsung)! Best Buy was great in letting me exchange it for the right model! They even let me try it for a month to see if I wanted to try the gas oven. But I have never cooked with a Gas oven so it took some getting use to. I exchanged after not feeling comfortable with the gas oven and LOVE MY CHEF COLLECTION! But it was much more in price! Love Best Buy very friendly and always willing to help you figure things out!!!

      By HOPE2 March 6, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Whats the difference between this model and the NX58K9850SS, other than this one is Chef Collection? Thanks   (1 Answer)

    By pisare November 9, 2016.

    Answers
    • Best 
      Answer

      My wife and I have been researching these a lot over the last few days as our current oven just died. We want a gas range and electric oven. Per the Samsung lines you need to be careful if your looking for a gas range and electric oven. If it does not include the term "Flex Fuel" then it's either a gas range and gas oven or other models that are electric range and electric ovens. It looks like the term "Flex Duo" is referring to the oven's ability to be split into 2 separate ovens; it does not mean a gas range and electric oven unless it contains the term "Dual Fuel". The Samsung "5.8 cu. ft. Slide-in Dual Fuel Range with Flex Duo™ and Dual Door" (model NY58J9850WS) is a gas range and electric oven (splits into 2 ovens; flex duo). The Samsung "5.8 cu. ft. Slide-In Gas Flex Duo™ Range with Dual Door" (model NX58K9850SS) is gas range and gas oven (splits into 2 ovens; flex duo). They do not make it easy to understand this difference. When you read the spec on the Samsung site it does not come out and say gas oven for the "NX" model but what it does not say is electric oven or flex fuel.

      By AltaMIG June 21, 2017.

    • Question
      Does this oven cook only on convection; can you turn off convection baking and bake regular?   (2 Answers)

      By Brad November 13, 2015.

      Answers
      • Best 
        Answer

        Yes, the NY58J9850WS can bake with or without convection. Thanks for your interest, Brad! Ms. Samsung

        By Anonymous November 16, 2015.

        • Samsung Representative
    • Question
      Does this dual Fuel operate on 110 or 220?   (5 Answers)

      By Jan April 25, 2016.

      Answers
    • Question
      Can slide in ranges go into an island without a hood?   (4 Answers)

      By msmichigan May 6, 2017.

      Answers
      • Best 
        Answer

        I do not know if it is "manufacturer recommended" but we had one in an island for 13 years with no problems and with no hood.

        By Donnie May 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      Could the top portion of the oven replace a toaster oven?   (2 Answers)

      By Ripley February 14, 2017.

      Answers
      • Best 
        Answer

        I assume the main concern is will it function as a toaster and the answer is no. When the oven is divided the upper section will either broil or heat by convection. There is no lower element in that section to permit heating both sides of bread.

        By TrainGuy February 15, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      Is the oven self-cleaning?   (1 Answer)

      By GrannieAnnie January 8, 2017.

      Answers
    • Question
      Is there a broiler in the oven? If yes - is it in the top portion of the oven? Thank you   (2 Answers)

      By HF January 1, 2017.

      Answers
      • Best 
        Answer

        Yes. There is a top (broiler) and bottom element.

        By daleK January 1, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member

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