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11 Questions & 24 Answers
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  • Question
    Hi do you get a cosmetic stain how did your glass top stove   (3 Answers)

    By Anonymous March 31, 2015.

    Answers
    • Best 
      Answer

      I have tried all of the cooktop cleaners and nothing removes the marks from the top of my Chef collection range. I have very mixed feelings about this appliance, I had to have the motherboard changed within the first 2 months under warranty however appliance repair told me that had it not been under warranty it would have been over $700 for the repair. Since the repair, no issues. I had a "ceran" branded cooktop on my previous kitchen aid and it cleaned up wonderfully with cooktop cleaner... Not this one. My husband said that the new cooktops branded with a "k" in the top left corner of the glass cook top are inferior for cleaning...this chef collection has that "k" unfortunately. I love the oven and its performance but I'm not impressed that I can't make it look perfectly clean on the top. The best thing we have found is manually using a "scrunge" with a lot of elbow grease unfortunately.

      By Jen October 11, 2015.

    • Question
      Exact width of product   (2 Answers)

      What is the exact width? I have an opening of 30 inches, anything beyond that will not work.

      By Anonymous October 20, 2015.

      Answers
      • Best 
        Answer

        Thanks for your interest. The NE58H9950WS is designed to fit in a 30" cabinet cut out. The cook top, however, is 31" wide so it can overlap the counter top by about 1/2" on each side for a seamless, built-in look. - Ms. Samsung

        By Anonymous October 22, 2015.

        • Samsung Representative
    • Question
      what type of pots and pans should be used on glass cook top to prevent scratching   (2 Answers)

      By Anonymous October 10, 2015.

      Answers
      • Best 
        Answer

        I would just avoid ceramic on the glasstop. So I'm very careful with my Dutch oven and pizza stones. All metals pots are safe, since they're not as hard as glass. Remember the MOH scale from middle school science class: harder materials scratch softer ones. Glass is pretty hard, at least harder than metals.

        By Cbusteach October 24, 2015.

      • Question
        Can I chose between hot air and no circulation for baking?   (1 Answer)

        By Mercury August 11, 2017.

        Answers
        • Answer

          Mercury, you can switch between convection bake and chef bake for these options. ^Heath

          By MrSamsung August 11, 2017.

          • Samsung Representative
      • Question
        what is the height of the oven?   (0 Answers)

        By LIz April 7, 2016.

      • Question
        where do i go to get a new part?   (1 Answer)

        recently purchased this range and was damaged during unloading (not from best buy) and i am having a hard time locating a part number to try to order a new piece. i have looked in the part store best buy has but most things on the website does not have a picture or an item description. 2 of the leveling legs broke and the metal plate that guides the legs into place is damaged. any insight on finding a part number or who to contact about getting this replaced would be helpful.

        By Anonymous February 21, 2016.

        Answers
        • Answer

          I'm sorry to hear your Range became damaged. Please contact 800-SAMSUNG to speak with an agent who can help determine which parts may be needed and if service is advisable to replace any of these parts. Thank you, Ms. Samsung

          By Anonymous March 16, 2016.

          • Samsung Representative
      • Question
        Can the height of the stove be adjusted?   (4 Answers)

        Do the feet on the stove allow for leveling and height adjustments?

        By jsdoyle January 11, 2016.

        Answers
        • Answer

          yes, you can, but it is complicated, because you have to adjust the height first and THEN slide the oven in place. You can't access the feet when the bottom drawer is out because the bottom drawer is a closed compartment due to the warming drawer function. It took us many tries to slide the range in and out to level it.

          By aoeckl January 21, 2016.

        • Question
          Where do you store the flex duo tray when not in use?   (3 Answers)

          By Anonymous January 11, 2016.

          Answers
          • Answer

            I simply store it in the dining room when I need to remove it. But honestly that's really rare. Usually I'm using the smaller top part for everyday cooking. I've only removed it for the 30 pound turkey I roasted perfectly at thanksgiving... in only 3 hours! Btw, no regrets in purchase!

            By Cbusteach January 15, 2016.

          • Question
            where does heat from oven vent?   (4 Answers)

            does it vent in front just above door or in back behind the burners on top?

            By ftfd1243 December 10, 2015.

            Answers
            • Answer

              in front

              By aoeckl January 21, 2016.

            • Question
              Where does bar for cook top go?   (3 Answers)

              yesterday i found a product video that explained installation of black bar for back of eelectric stovetop. Wanted to show it to my husband can't find video of bar instalation..It doesn't seem to be in the product description video. HELP

              By Jonni August 28, 2015.

              Answers
              • Answer

                Not sure what bar you're referring to. Do you mean the safety latch that prevents the oven from tipping? As far as u know I didn't install any black bar. This model was not a perfect fit for my 40 year old slide in. Meaning it sticks out into my kitchen a little bit. I could have cut into my counter Formica counter to make it flush, but didn't.

                By Cbusteach January 15, 2016.

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