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Hi there, I can help with this. I have an article that will show you pictures of different ice problems. But your ice will look like the first photo. We call this Half Moon Shape. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01001688/ Thank you for choosing Samsung. ^Brad
Do not buy this if you want a refrigerator that makes ice. We purchased this same one in July and the ice maker already stopped working. Do a google search for Samsung ice maker, you'll see everyone has the same issue.
