Questions & Answers

8 Questions & 38 Answers
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  • Question
    Was curious since this has so much power to even pick up a penny I'm wondering when it cleans my wood floor is the brush high end that it won't scratch it.   (4 Answers)

    By Anonymous November 27, 2016.

    Answers
    • Best 
      Answer

      I have not had any of my floors damaged. Ive taken it to my families houses and it hasnt damaged any of their floors either. The rollers are soft so it shouldn't leave any scratches. Hope this helps.

      By Lynnie December 4, 2016.

    • Question
      The remote accessory that has wi-fi to connect to a smartphone. Suppose I don't want to connect it to mine and prefer just point and control. Will that remote do that or must i connect to my smartphone for remote to work.   (5 Answers)

      By zip November 27, 2016.

      Answers
      • Best 
        Answer

        The remote has a pointer built in so you do not need to connect it to smartphone. It can do all features without needing smartphone connection. The only benefit of smartphone is it will notify you of any errors (such as stuff stuck in rollers) to your phone, but it also will beep if that happens. Hope this helps!

        By Lynnie December 4, 2016.

      • Question
        I have very dark hardwood floors.does this unit do well on very dark wood?   (4 Answers)

        By Anonymous December 4, 2016.

        Answers
        • Best 
          Answer

          I think it would do just fine on dark wood floors. The suction is strong, and it has soft bristles. Moreover, if it detects a lot of dust/dirt, it'll increase the suction and go back an over that area.

          By Scott December 5, 2016.

        • Question
          what is the run time and the charge time   (5 Answers)

          By Anonymous December 21, 2016.

          Answers
          • Best 
            Answer

            Run time has been about 1 1/2 hours. Charging time is about the same time.

            By nanci2121 February 13, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          How does it do with dog hair? Do the rollers get clogged with hair.   (2 Answers)

          By Jim June 5, 2017.

          Answers
          • Answer

            I have four dogs and it cleans up all over and all under my furniture and it never gets clogged with hair I love my Samsung and I love Best Buyers

            By David1523 July 20, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Will this vacuum detect stairs and stop? Or will it fall down the stairs if not blocked off?   (9 Answers)

          By Cmae December 26, 2016.

          Answers
          • Answer

            It has never fallen down mine and we have nothing blocking them.

            By Nibblin1981 June 2, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Does it recharge itself?   (5 Answers)

          By STWJR December 19, 2016.

          Answers
          • Answer

            When the battery gets low it will find it's base and connect to recharge automatically.

            By Manich December 26, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          How many watts of power does this unit have?   (4 Answers)

          By Anonymous December 16, 2016.

          Answers
          • Answer

            All I could find is 30 Air Watts. Hope this helps.

            By nanci2121 February 13, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member

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