Questions & Answers

67 Questions & 61 Answers
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  • Question
    Can this phone be used with any GSM sim outside US (mainly in India)   (3 Answers)

    Answers
    • Best 
      Answer

      Yes its world unlocked, but don't know how fast it'll be in india (radio wise)

      By Koseyface June 8, 2016.

    • Question
      Can I use this phone with a different carrier?   (4 Answers)

      Answers
      • Best 
        Answer

        This can be used with any GSM carrier in the U.S.

        By Anonymous May 24, 2016.

      • Question
        Hi, Is this phone unlocked? thanks.   (2 Answers)

        Answers
        • Best 
          Answer

          All Verizon phones paid in full are able to be used on any prepaid MVNO using Verizon towers.

          By EyeAmNoLongerInfected July 17, 2016.

        • Question
          I believe that Verizon phones will work with AT&T SIM cards, correct? Also, does this refurb phone come with a warranty?   (1 Answer)

          Answers
          • Best 
            Answer

            If it works on at&t, you will likely only have 2g & 3g on the phone as the LTE bands are Verizon only. Also, At&t is shutting down it's 2g towers soon, so you may not be able to make calls in a few months either. Phone would be nothing more than a beautiful, small tablet.

            By EyeAmNoLongerInfected July 17, 2016.

          • Question
            can i change it to t-moblie if i go on to edit access point on the phone and change the name,apn,mmsc,and the apn type name   (2 Answers)

            By KingRoss007 August 6, 2016.

            Answers
            • Best 
              Answer

              Don't listen to him. You can 100% use this on T-Mobile and AT&T though all lte bands are not supported. You'll only get lte bands 2 and 4 so make sure those are working bands in your area before buying this.

              By Dcmanryan August 13, 2016.

            • Question
              Being that this is a refurbished unit, does this phone sill have the IP68 waterproof/resistant rating?   (1 Answer)

              Answers
              • Best 
                Answer

                Hello, KJum. The device will have the same rating, but keep in mind it is water-resistant, not water-proof. The device can still be damaged by liquid.

                By MrSamsung June 8, 2016.

                • Samsung Representative
            • Question
              Is this phone factory reset, and safe to use, being refurbished?   (3 Answers)

              Answers
              • Best 
                Answer

                Yes, the phone is factory reset. I didn't observe any problem yet with battery or anything else.

                By Vikas March 7, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member
            • Question
              Does this refurbished phone come with a warranty? What company refurbished this device?   (3 Answers)

              Answers
              • Best 
                Answer

                Best Buy will have a 14-day Return and Exchange Policy, regardless of your My Best Buy membership status. Warranty is 90-days for Labor and 90-days for Parts. There is the option of adding Samsung Protection Plus (It's a newer program similar to Apple Care, for the most part). Here's the link for you to read up on: http://www.samsung.com/us/owners/protection-plus/

                By V June 26, 2016.

              • Question
                What is the warranty and will the glass have any scratches?   (1 Answer)

                Answers
                • Best 
                  Answer

                  14-Day Return/Exchange, 90-Day Parts and Labor will be the warranty.You should also be able to add Samsung Protection Plus. Here's a link for you to read up on: http://www.samsung.com/us/owners/protection-plus/ As for condition of the phone. Typically unless stated otherwise, unit should be scratch free. When these units were returned by their original owners, the handhelds were “inspected, cleaned, and repaired to meet manufacturer specifications”, thus being “in excellent condition”.

                  By V June 26, 2016.

                • Question
                  Will this phone work with total wireless? I'm pretty sure it runs off Verizon just want to make sure .   (2 Answers)

                  Answers
                  • Best 
                    Answer

                    Yes it does work with total wireless due to they use Verizon network.

                    By jflys January 14, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Plus Member

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