Questions & Answers

103 Questions & 173 Answers
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  • Question
    Does the flex zone drawer have metal cooling technology   (9 Answers)

    Answers
    • Best 
      Answer

      Yes, it has the metal plate (speciically this model) on the tray. Not only it looks neat and beautiful - should help retaining the chill as the manufature suggests.

      By AA2015 November 23, 2015.

    • Question

      what are the specific measurements of this refrigerator...height, weight, and deptj

      By donna January 8, 2016.

      Answers
      • Best 
        Answer

        The dimensions of this refrigerator are 70" H x 35.75" W x 36.5" D.

        By CommunityAnswer January 8, 2016.

      • Question
        Can the handles be removed at delivery to fit through the front door?   (6 Answers)

        Answers
        • Best 
          Answer

          Hey! Thanks for reaching out with this great question! Upon delivery of this unit, the handles will not be on it. They would need to be installed during setup. Instructions will be included. We appreciate you asking! Have a great day. ^Kim

          By MrSamsung May 19, 2016.

          • Samsung Representative
      • Question
        Does the Black Stainless Steel Scratch easily?   (3 Answers)

        We don't have kids but do have little dogs that like to jump.... so need to know if the black stainless scratches easily prior to us purchasing this product. I will go with regular stainless if so.

        By KimS March 21, 2016.

        Answers
        • Best 
          Answer

          Yes it is more fragile than regular stainless steel. They simply put some black coating over the stainless steel. It is almost like putting a coating over hard wood floors. We put a fridge magnet on the fridge and it left a scratch. So be careful.

          By Tekilla April 29, 2016.

        • Question
          Purchase the Geek Squad Extended Warranty?   (5 Answers)

          Have any purchasers experienced issues with this refrigerator that would require the Geek Squad warranty?

          By Just Wondering February 12, 2016.

          Answers
          • Best 
            Answer

            My fridge hasn't had any issues that would require the use of the warranty. But I did purchase the warranty to hedge my bets.

            By gart February 13, 2016.

          • Question
            Refrigerator Poping   (6 Answers)

            The refrigerator pops periodically and read some mixed reviews, does it go away or do you have to live with this popping?

            By Ron E. January 30, 2016.

            Answers
            • Best 
              Answer

              That's the ice maker system, it will be forever unless you turn it off.

              By tgcole83 February 18, 2016.

            • Question
              I am hesitating to buy this one since feedback about the noise. The whole purpose to change our old one is because of the noise.   (6 Answers)

              By Daytona April 11, 2016.

              Answers
              • Best 
                Answer

                Hi Daytona, Thanks for your interest. Samsung's Digital Inverter Compressor in the RF28JBEDBSG is designed to run both quietly and efficiently. The motor may be more audible when running at higher RPMs during high demand periods (such as when the doors are opened frequently), but when there's less traffic in the refrigerator and freezer, the compressor doesn't need to work as hard and runs quietly at lower RPMs. To help minimize noise, be sure it's leveled correctly so the doors can seal properly. - Ms. Samsung

                By Anonymous April 11, 2016.

                • Samsung Representative
            • Question
              Is there anything that you can put on scratches since I now have a brand new refrigerator that got a scratch on it moving it in? The black has easily scratched all across the front.   (4 Answers)

              By JHouse May 27, 2016.

              Answers
              • Best 
                Answer

                Yikes! Don't put stainless steel cleaner on this... I just heard today from the expert at home depot that stainless steel cleaner will take the finish right off.

                By overheard June 30, 2016.

              • Question
                what other colors are there in the stainless steel appliances??   (2 Answers)

                By Msmojomo April 10, 2016.

                Answers
                • Best 
                  Answer

                  The unit comes in Black, White and Standard stainless steel.

                  By CommunityAnswer April 11, 2016.

                • Question
                  What are the measurements? I'm looking to replace my refrigerator and want to make sure it'll fit in between my kitchen cabinets. Thanks!   (2 Answers)

                  Answers
                  • Best 
                    Answer

                    The dimensions are 70"H x 36.5"D x 35.75"W.

                    By CommunityAnswer May 1, 2016.

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