Questions & Answers

1-10 of 109 Questions
  • Question
    I need the samsung water filter cartridge: DA29-OOO20A/B   (2 Answers)

    Will this cartridge that you have available work with my Samsung Fridge? The current cartridge says it is model # HAF-CIN/XME, but I cannot find that one at your stores.

    By Anonymous June 3, 2013.

    Answers
    • Best 
      Answer

      Thanks for the question. The Best Buy sku #9923128 HAF-CIN water filter is the correct replacement cartridge for the DA29-00020A or B model (it's actually the same item by a different name). - Ms. Samsung

      By Anonymous June 4, 2013.

      • Samsung Representative
  • Question
    trying to find a water filter for my Samsung fridge model # RF4287   (2 Answers)

    Is the Samsung Ref. water filter replacement # RS4287 the filter that would fit the Samsung RF 4287 ?

    By bobbie October 17, 2011.

    Answers
    • Best 
      Answer

      This HAF-CIN model water filter (Best Buy sku #9923128) is the correct replacement cartridge for your RF4287 refrigerator. Thanks for the question, Ms. Samsung

      By MsSamsung October 19, 2011.

      • Samsung Representative
  • Question
    WHERE CAN I LOCATE THE WATER FILTER ON MY FRIDGE MODEL #RF263BEAESR   (3 Answers)

    By ang June 2, 2014.

    Answers
    • Best 
      Answer

      at Best Buy or on line.

      By colleensbestbuy June 6, 2014.

    • Question
      Is this model compatiable for my fridge?   (2 Answers)

      The filter I just removed from the fridge and need to replace is model HAF-CIN/EXP and Replacement Cartridge says DA29-00020B. Is this is correct filter? Thanks!

      By Anonymous January 25, 2012.

      Answers
      • Best 
        Answer

        Yes, the HAF-CIN water filter (item #9923128) is the correct replacement filter for other HAF-CIN filters with a model number of DA29-00020B. - Ms. Samsung

        By MsSamsung January 25, 2012.

        • Samsung Representative
    • Question
      What chemicals does this filter actually filter?   (2 Answers)

      what chemicals does this filter actually filter? Or should I also get a separate reverse osmosis filter? I have a an older version of RF4267HARS.

      By Ge Vue May 14, 2013.

      Answers
      • Best 
        Answer

        Thanks for the question. Please refer to the attached image of the HAF-CIN filter's Performance Data Sheet for details about this cartridge. The PDS also comes packaged with new filters. - Ms. Samsung

        By Anonymous May 15, 2013.

        • Samsung Representative
    • Question
      how often does the filter need to be changed for fridge RS265?   (2 Answers)

      how often does the filter need to be changed?

      By Anonymous October 4, 2012.

      Answers
      • Best 
        Answer

        Samsung recommends changing the filter when the Filter Indicator light on the display of your RS265 turns red. The filters are designed to last about 6 months based on average water usage of 300 gallons per month, but it may need to be changed sooner in homes with heavier usage or a high level of impurities in the water supply. If your water dispenser flow has decreased or the icemaker is not producing enough ice, it's possible the filter is clogged or partially clogged and should be replaced. - Ms. Samsung

        By MsSamsung October 4, 2012.

        • Samsung Representative
    • Question
      trying to find water filter for samsung RFG296HD model   (2 Answers)

      By Anonymous June 23, 2012.

      Answers
      • Best 
        Answer

        The replacement water filter for the RFG296HD is model #HAF-CIN, or Best Buy item #9923128. Thank you, Ms. Samsung

        By MsSamsung June 25, 2012.

        • Samsung Representative
    • Question
      Hello, When I open the white cap on my new samsung water filter (DA29-00020B), I noticed carbon residue/particles at the water inlet/outlet as well as under the white cap (see image). Is this normal? Thank you.   (1 Answer)

      By SamsungCustomer September 9, 2017.

      Answers
      • Best 
        Answer

        I don't seem to have had that problems. So far they have been good. I have used them for about 2 years.

        By PR1946 September 10, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Model numbers   (1 Answer)

      Is a haf-cin/xme the same as a haf-cin/exp?

      By Julio October 28, 2015.

      Answers
      • Best 
        Answer

        Hi Julio, HAF-CIN/XME and HAF-CIN/EXP are different names used for the same DA29-00020B filter. Thanks for the question, Ms. Samsung

        By Anonymous October 28, 2015.

        • Samsung Representative
    • Question
      The manual for the RF2HFENDSR shows and says use the HAF-CIN filter...are you saying this is not the case?   (2 Answers)

      The diagram shows the blue fridge water line going thru the HAF-CIN....however I have the HAF-CIN/EXP and I see no way to run the water line thru it.

      By Doc January 19, 2015.

      Answers
      • Best 
        Answer

        Thanks for the question. Samsung has several similar models of Refrigerator (including the RF26HFPNBSR) which do have built-in filtration systems and use the HAF-CIN filter; the RF26HFENDSR does not. For this reason it's recommended that you consult with either your Best Buy retailer or plumber for help choosing an external system and compatible filter cartridge that will suit your needs. - Ms. Samsung

        By Anonymous January 27, 2015.

        • Samsung Representative

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