Fully charged for first time use and will not turn on?

just returned previous one forsame reason. worked fine, I used it once, charged it and it would not turn on, y
bought another one and this one won't even turn on after being fully charged. null

Question

Fully charged for first time use and will not turn on?

just returned previous one forsame reason. worked fine, I used it once, charged it and it would not turn on, y
bought another one and this one won't even turn on after being fully charged. null

SharkNinja Product Expert · Accepted Answer

We're sorry to hear you're having trouble with your Shark. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.

Answered by SharkNinja Product Expert 8 months ago

Answer

I find there is a little delay between the time I press the button and the time the suction starts.  I put my foot on the brush head and hold it down so I can tilt the upper part at an angle, and that seems to trigger the motor start.  
If you are not already doing that, it might help.

“Fully charged for first time use and will not turn on? just returned previous one forsame reason. worked fine, I used it once, charged it and it would not turn on, y bought another one and this one won't even turn on after being fully charged.”

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