Questions & Answers

1-10 of 63 Questions
  • Question
    differences between the Shark NV501 & NV360?   (3 Answers)

    I am ready to purchase a new vacuum & I want a Shark. What are the differences, feature-wise, between the Shark NV501 & the NV360? I want to make a wise decision.

    By ChrisfromCT January 14, 2016.

    Answers
    • Best 
      Answer

      NV501 has the option to turn the vacuum into a canister. I think it also has lights on the front for vacuuming at night?...

      By Hotwire277 January 20, 2016.

    • Question
      Caddy??   (11 Answers)

      Does this Shark Rotator Professional Lift-away (NV 501) sold by Best Buy come with the canister caddy... or does the caddy need to be purchased separately?

      By Anonymous January 5, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        If you buy the "3-in-1" Lift-away model the canister caddy is included--the three being: upright, canister(on caddy), and carry model(no base) for stairs and other tight spaces.

        By redpower January 6, 2016.

      • Question
        Where is the filter in this vacuum?   (11 Answers)

        By Anonymous December 3, 2015.

        Closed to new Answers

        Answers
        • Best 
          Answer

          There is a hepa filter in the center of the collection canister. You see it as soon as you go to dump out the dirt. There is another filter located under the canister which you see once you remove the canister.

          By Lmccunn December 4, 2015.

        • Question
          How easily and efficiently does this vaccumn clean under beds?   (5 Answers)

          By shadow March 7, 2016.

          Answers
          • Best 
            Answer

            It depends on the height of the bed. Ours is lower to the floor so I cannot get the vacuum completely under the bed but I can lift away the canister and use on of the attachments to get the job done. I am very satisfied with it.

            By CherB3993 March 18, 2016.

          • Question
            Should I purchase the geek squad warranty?   (3 Answers)

            Should I get the 2 or 4 year warranty from Geek Squad? It is 34.99 for 2 year or 39.99 for 4 year. I understand it has a manufacturers warranty for 5 years but not sure how good that warranty is. Does anyone have some advice?

            By Graceread March 30, 2016.

            Answers
            • Best 
              Answer

              Shark does not have authorized service centers. You send vacuums back to them for repair, at your cost, whether it's for warranty service or not. Best Buy associates told me that under their extended warranty, they will handle warranty issues, whether they send the unit back for repair, or they just give you a new, same or comparable model if yours is not available. It's hassle free on the customers end. In addition, the BB warranty extends two or four years past the mfgr warranty. The four year warranty is an extra $5 above the two year warranty: Definitely worth it.

              By Red April 9, 2016.

            • Question
              Adjustable height function for plush carpet?   (6 Answers)

              Does this vacuum have an adjustable height function for the brush for plush carpeting

              By Anonymous January 10, 2016.

              Answers
              • Best 
                Answer

                No but it has a feature to help release suction of the head on the carpet

                By Magicblade February 19, 2016.

              • Question
                I purchased A Shark Rotator Lift-away Vacuum - See details below:   (4 Answers)

                I purchased a Shark Rotator Life-away Vacuum (Model NV 50231 Series XCD 500) from Bed, Bath and Beyond, located on 41st and Meridian St. on Puyallup, WA 98373, on June 3, 2013. My granddaughter is very interested in purchashing the same vacuum but so many Shark products on the market today I am having a problem locating one. I would appreciate some assistance. Thank you, NCT

                By NCT November 28, 2015.

                Answers
                • Best 
                  Answer

                  I recently purchased a Shark - Rotator Professional Lift-Away HEPA Bagless 3-in-1 Upright Vacuum - Red from Best Buy and I absolutely love it. I am very picky when it comes to vacuum cleaners and have purchased and given away more than I even care to admit. I am unsure of the model number but it comes with a caddy for the lift away. I hope this helps!

                  By sunshine December 2, 2015.

                • Question
                  can itclean hadwood floors and pick up dog hairs.If not which shark vacuum would be best for those two chores   (1 Answer)

                  By cleaner November 21, 2016.

                  Answers
                  • Best 
                    Answer

                    Using the "floor" mode uses suction only on non-carpeted areas. And it really sucks up dog hairs on both carpets and floors. It is really easy to remove hair from the carpet brush, because the hair wraps around individual sections of the brush making it easy to pull off sections of hair. It took Less than 10 minutes to clear all the hair from the brush. I did not need to open the floor brush or use any special tools. On my old vacuum, the dog hair and even my hair would wrap around the brush and stop the roller from turning and cause the vacuum to stop working. The only negative is the 30 foot cord can be a little awkward at times to manage. But that is an issue with most vacuums with long cords. With several hundred reviews this machine got an average of 4.8 stars (almost 5). The room after I vacuumed smelled fresh and the carpet was very clean. I was shocked at the amount of dog hair that was sucked up!

                    By Sunmaid531 November 28, 2016.

                    • Verified Purchaser
                    • My Best Buy® Member
                • Question
                  is this model self propelled   (6 Answers)

                  By pat April 2, 2016.

                  Answers
                  • Best 
                    Answer

                    Yes

                    By Jane April 8, 2016.

                  • Question
                    Does Best Buy also sell the replacement HEPA filters for this Shark Vac?   (4 Answers)

                    By amysctt January 14, 2016.

                    Answers
                    • Best 
                      Answer

                      I don't know if BB does, but I got mine at Amazon for a great price. http://www.amazon.com/gp/product/B00OM70LII?psc=1&redirect=true&ref_=oh_aui_search_detailpage and http://www.amazon.com/NV500-Lift-Away-Engineered-Crucial-Vacuum/dp/B00JAJ283O/ref=pd_bxgy_201_img_2?ie=UTF8&refRID=1ZP640G67519RBATBF11

                      By tigerroar February 13, 2016.

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