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this happened to me as well. waiting for Best Buy to ship out a new PAIR, after returning the single one received.
Hi Jennifer, I would recommend that you contact Customer Service on BestBuy.com or go to your local Best Buy store for help. You can contact BestBuy.com Customer Service by pasting the link below in your web browser search bar. https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410 -Sonance Customer Support Team