Questions & Answers

121 Questions & 292 Answers
1-10 of 121 Questions

OR

  • Question
    Any ideas on how to get my PS4 to display on this tv? I've tried all four HDMI inputs and resetting the console a few times with no luck so far :(   (2 Answers)

    By Anon July 26, 2016.

    Answers
    • Best 
      Answer

      HOPE THIS HELPS YOU I GOT THIS INFO FROM SOMEONE ELSE SO I COPY AND PASTE IT FOR YOU ( SEMPER FI ) August 4, 2016 LWill1979 from Lenoir City, TN This is my review of this excellent product. At first, I was very baffled by the thin nature of this thing. I really like the overall look of it and enjoy all the benefits and features that it has to offer as well. For those of you wanting to know if it is compatible with the XBOX One S, I can tell you that it is....BUT....you have to know two important things to get it to work right or it won't work. First of all, in order for the XBOX One S to recognize the 60hz, 2.2, and HDR10 requirements, you HAVE TO plug the HDMI cord into Port 2 or 3. Port 1 or 4 do not work for it. Then do a complete power cycle of the XBOX One S (turn it off, unplug it, count to 30, plug it back in, and turn it back on again). When it comes back up, it should automatically detect it and you will be good to go. But wait! There's one more step before you power cycle it! You have to go to the TV's menu settings and change the HDMI output to Enhanced instead of Standard. And use the HDMI cord that comes with the XBOX One S. It took me a whole day to figure both of these things out and lots of time spent with Sony Support Chat and XBox Support Chat. Thanks so much!! LOL But it is a GREAT product and you're getting all the features and benefits of the XBOX One S with it. I don't use it to watch TV. I don't have a cable connection where I keep my television. This is strictly for Netflix, YouTube, and gaming. For those three needs, I am thoroughly impressed! I upgraded from an old Westinghouse 40" LCD 1080p TV with no bells and whistles at all. The thing was bulky and heavy as well. When I got this one, I was like...WOW!!! Definitely amazing.

      By USMARINE2014 August 6, 2016.

    • Question
      What is actual dimentions of the unit   (3 Answers)

      By Rich July 14, 2016.

      Answers
      • Best 
        Answer

        Hi. Rich, here are the dimensions of this unit: TV only: 37 7/8 x 22 1/4 x1 13/16 (13/32) inch (960x 564 x 45 (10.3) mm) TV with stand: 37 7/8 x24 1/8 x 8 5/8 inch (960x 612 x 216 mm) Dave

        By SonyListens July 14, 2016.

      • Question
        I have read somewhere it's not possible to even set up this TV out of the box if you don't have an android device (which I don't-all Apple products) which I find a little hard to believe you can't use the remote so anyone know for certain if it's true?   (4 Answers)

        By JRPRO August 13, 2016.

        Answers
        • Best 
          Answer

          Hi JRPRO, Another android device is not required to set up this TV. An article here will explain the step-by-step process: https://us.en.kb.sony.com/app/answers/detail/a_id/58068/c/65,66/kw/58068%20%20 Hope this helps . Regards, Vincent

          By SonyListens August 13, 2016.

        • Question
          I am interested in this TV. But I have to wonder, is it a true HDR TV?   (4 Answers)

          By Curious July 12, 2016.

          Answers
          • Best 
            Answer

            No. It is not certified by either of the major standards (HDR10 or Dolby Vision) What it can do as far as I understand is "dither" colors past the normal 8bits. So it supports wider color formats, I don't have the exact number however of the percentage of the wide gamut it actually covers. I also won't get as bright as the TV's that are currently certified for the formats. more specifics: 1. No TVs currently support "true hdr" ---- none of them reach the full rec bt.2020 color gamut abilities of commercial recording equipment, or match the ideal brightness requirements set forth as the goal of the Dolby standard for example. 2.This is early adopter tech, that some will find adds greatly enough to the user experience in the short run to pay the extra premium. 3. Last year's TV's increased the width of their color gamut in HDR by about 10-13% from what I've read 4. Someone more Knowledgeable fell free to thrash this post if you find it inaccurate or incomplete. :)

            By cliftonbabble August 8, 2016.

          • Question
            Do you have faded colors when viewing at a 45 degree angle? I have this Sony T. V. Bought just before Christmas   (6 Answers)

            By Sunny January 19, 2017.

            Answers
            • Best 
              Answer

              Yes, be veeeery careful if you are interested in buying this TV. Terrific picture if you are sitting either directly in front of it or about two feet or so to the right or left of center. After that the colors are washed out and the picture is "foggy". I was quite disappointed, since Sony says that the picture is good for 178 degrees, which is a lie. Apparently what they mean to say is that the picture doesn't turn completely black from that angle, but that claim is deceptive since the loss of picture quality is dramatic. I returned the unit.

              By Boru January 30, 2017.

            • Question
              Whats the size of the stand? On the 43" version.   (2 Answers)

              By Gustaf July 18, 2016.

              Answers
              • Best 
                Answer

                It's about 8" x 20" and raises the monitor about 3" above a table top.

                By anim8tr August 27, 2016.

              • Question
                Do you need an Android device in order to set up the software on this TV?   (3 Answers)

                By HowardFH August 13, 2016.

                Answers
                • Best 
                  Answer

                  Hi, HowardFH, Another Android device is not necessary for setting up this unit but having an active Google® account is advisable. For the instructions, check this out: https://us.en.kb.sony.com/app/answers/detail/a_id/58068/c/65,66/kw/58068%20%20. Regards, Vincent ​​

                  By SonyListens August 13, 2016.

                • Question
                  Is this TV 8 bit or 10 bit?   (3 Answers)

                  By Curious July 13, 2016.

                  Answers
                  • Best 
                    Answer

                    Hi Curious. The TV is 10bit. -Mark

                    By SonyListens July 13, 2016.

                  • Question
                    I'm going to use this TV primarily with my PS4 for games and Netflix 4K. Will the native 60hz be enough or is last year's 830c a better choice with 120hz native   (2 Answers)

                    By Brian July 18, 2016.

                    Answers
                    • Best 
                      Answer

                      It has been perfect with my PS4 and X1. I haven't seen any sign of excessive blur/judder while gaming. The input lag is very low as well,so twitch gaming won't be an issue. What you gain with the loss of 120hz native IPS panel is a VA panel with superior contrast,Triluminous display and the newer X1 with HDR10 support.

                      By Breakdancefight July 31, 2016.

                    • Question
                      I was just curious if this TV is compatible with XBOX One S requirements, such as HDR10 and HDMI 2.0/2.2.   (4 Answers)

                      By Larry August 3, 2016.

                      Answers
                      • Best 
                        Answer

                        Yes, it meets all of the Xbox One S 4K requirements.

                        By SgtRok August 4, 2016.

                      Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions