Questions & Answers

1-10 of 87 Questions
  • Question
    What it the "real" refresh rate for this model? Thanx, MT   (5 Answers)

    By mt1098 July 3, 2016.

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      Answer

      Refresh Rate for this new 2016 version: 60Hz (Native); Motionflow XR 240 (Effective) Not sure why Sony would have downgraded from their 2015 version that had a 240 Hz (Native) and Motionflow XR 960 (Effective). Not sure how Sony justifies their factor of 4 x the native refresh rate to get the "Motionflow XR." I actually just purchased one of these in a brick and mortar store. Might return it because my salesman didn't realize the Motionflow had been downgraded compared to the 2015 version. Can't try it out now because we are doing a home renovation over the next couple months... If any Sony representative could explain or shed additional light on this, that would be helpful. Tough decision to return, because I really do like everything else about this TV.

      By wHOdAT July 9, 2016.

    • Question
      Is this TV supposed to stream Netflix in 4k? I was trying several of Netflix's 4K content yet all of them would only show 1080 when I check with the display button.   (5 Answers)

      By Kodiak918 November 3, 2016.

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      • Best 
        Answer

        If you have a Premium Netflix account you can stream a few things in 4K, they are adding more and more as they come available. There is also an App called UltraFlix that has a pretty decent selection of 4K movies and shows.

        By Maria December 8, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      What's the difference between 700D and 800D ?   (5 Answers)

      By Pm November 25, 2016.

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        The 800D has Triluminos display for better color, newer HDR compatibility, a faster processor, and edge backlit LED.

        By BBHabit November 27, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      What processor does this model use?   (2 Answers)

      By ryan July 10, 2016.

      Answers
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        Since Sony is giving you a poor answerr I will give you the right one. It uses a custom mediatek chip with 4 cortex a53 CPU cores and the Mali 860 GPU. A major leave from earlier sets.

        By Duder July 16, 2016.

      • Question
        What is the height and width with stand?   (2 Answers)

        By K July 7, 2016.

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          Answer

          Hi K. Here are the dimensions of the tv with the stand: TV with stand: 43 1/8 x 27 1/8 x 8 5/8 inch (1093 x 686 x 216 mm). -Mark

          By SonyListens July 7, 2016.

        • Question
          Does the TV gets really hot after several hours watching shows or playing with the PS4. I have a small wooden entertainment center and the TV will have 1 inch left on top and 2 1/2 inches for the sides. Is that enough ventilation. Thanks.   (2 Answers)

          By Technof23 September 5, 2016.

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            Answer

            Hi Technof23, I am afraid that your setup does not give the TV proper ventilation. There should be a clearance of at least 11 7/8 inches (30 cm) above the TV set and 4 inches (10 cm) on each side. If mounted on the wall, allow at least 4 inches (10 cm) of clearance at the bottom of the screen. I hope this helps. Best regards, -Mark

            By SonyListens September 6, 2016.

          • Question
            What is the width of the stand?   (5 Answers)

            By Anonymous August 21, 2016.

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              There are 3 answers to this question: the footprint of the stand in front of the TV is 21" (it angles in slightly); behind the TV, it is 22"; and the space inside the back "feet" is 20".

              By Lita October 9, 2016.

            • Question
              Is the HDR conpataible with the xbox1s and ps neo   (3 Answers)

              By Jsteel411 August 8, 2016.

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                In order to get the xbox 1s to recognize the full capabilities to this TV Go to Home>settings>video inputs and change the HDMI to enhanced. Once I did this it was fully recognized as a 10 bit HDR panel.

                By jellies November 27, 2016.

              • Question
                Do the back legs of the stand have places to thread hdmi cables and power cord so they are not visible when watching tv? Tv will be on top of a stand and components will all be underneath inside cabinet. Thanks   (5 Answers)

                By Dave May 2, 2017.

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                  Yes, the base of the tv is equipped with little tabs on the back. The tabs can be flexed out to route your cables underneath and along the base to make them invisible in the front.

                  By DMann May 3, 2017.

                  • Verified Purchaser
                  • My Best Buy® Member
              • Question
                Does this model support HDR10?   (3 Answers)

                By J3 September 10, 2016.

                Answers
                • Best 
                  Answer

                  In order to get the xbox 1s to recognize the full capabilities to this TV Go to Home>settings>video inputs and change the HDMI to enhanced. Once I did this it was fully recognized as a 10 bit HDR panel.

                  By Jellies November 27, 2016.

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