Questions & Answers

12 Questions & 18 Answers
1-10 of 12 Questions

OR

  • Question
    Is this tv Edge Lit or Full Array?   (3 Answers)

    By Anonymous March 2, 2017.

    Answers
    • Best 
      Answer

      According to Sony it is edge lit but with a proprietary new bit of tech called Slim Backlight Drive. Sony has taken the traditional single row of LED's and doubled them. Then like Samsung they have added 'Quantum Dots' but unlke Samsung's using the Quantum Dots in the LCD panel, Sony has put their Quantum Dots in tubes that the LED's shine through. The Quantum Dot technology helps increase contrast levels and make colors pop. And along with the two rows of LED's shining through Quantum Dots, Sony is using two additional panels to direct the LED's light into 'zones' that allow for localized dimming, helping make blacks look close to OLED black and increasing the bright areas of the image to increase contrast range.

      By Cross March 3, 2017.

    • Question
      Can you please tell me the BOX size? I don't want to wait 3 more days for delivery, but not sure if I can pick it up in the SUV.   (3 Answers)

      By Jim March 3, 2017.

      Answers
      • Best 
        Answer

        61 5/8 x 38 7/8 x 7 3/4" (1,565 x 985 x 196 mm) for the 930E 65" carton box, Source: Sony website

        By RealDeal March 4, 2017.

      • Question
        how is the reflection (glare) on this screen? Can anyone compare it to last years model that didn't fare so well in this category.   (1 Answer)

        By TVGUY March 3, 2017.

        Answers
        • Best 
          Answer

          I have the 930D bought just a few weeks ago. My set is on a wheeled stand that I turn 90* to face from seating area to desk. When facing the desk the TV is 12 feet almost directly across the room from a large window. Most of my TV watching is at night, after work. But on some days, like today, when I'm home sitting at my desk with the TV facing the bright daylight pouring in though the large window, the reflection is not at all bad. I don't see the desk lamp or anything in the room. Only during dark scenes the TV screen will show the bright sunlight in the window. But with any lighter scenes, like Mike Rowe standing in a swamp in the afternoon with blue water and light green grass surrounding, it doesn't even show fairly bright sun light from the window. Keep in mind when I'm not dedicated to watching the TV I'm somewhat 'insensitive' to glare though. And when I want to put on something like a movie with the intent of focusing on the TV, I move and face the TV perpendicular to the window so there's almost zero reflection, even during very dark scenes. At night in the darkened room, even with the darkest scenes on the TV, there is no issue. Consider where you'll be placing your TV and the lighting during the times you'll be watching. As they say, your mileage may vary.

          By Cross March 4, 2017.

        • Question
          Does theSony flush mount bracket model SU-WL810 that is advertisd with the XBR930D work with the XBR930E?   (1 Answer)

          By Atrain March 3, 2017.

          Answers
          • Best 
            Answer

            Hi Atrain, No, SU-WL810 is not compatible with X930E. Thanks! ^Ron

            By SonyListens April 12, 2017.

          • Question
            How is the viewing angle? Does the colors wash out?   (3 Answers)

            By winn75 March 23, 2017.

            Answers
            • Best 
              Answer

              No stays bright even from side angles

              By Hunter March 26, 2017.

            • Question
              Are there any plans to add Dolby Atmos support to the 930E, like the LG C7 has?   (0 Answers)

              By Mozart August 12, 2017.

            • Question
              The prior model 930D has some well documented problems with it's power board, to the extent that Sony has extended the warranty several years out. Does the 930E model still use the same power board (as I am beginning to see similar issues in posts)?   (2 Answers)

              By Percussionista August 11, 2017.

              Answers
              • Answer

                No, it doesn't have anything to do with the X processor - that does all kinds of magic to make the picture better, and in the future will be able to support DolbyVision via a firmware update. I'm referring to the circuit board that supplies power to the TV. Folks have reported lots of issues with not being able to power on the 930D predecessor models. Sony has verified this as a real problem and has extended the warranty for 3-4 more years (it's right on their website, I checked). My worry is that I'm starting to see some similar comments about the 930E, which might indicate that they are still using the same power board, which would mean that early in the lifespan of the 930E there might be a need to have it repaired and/or replaced. I would have hoped they would be using a more robust design in the new model, but it's also possible that the design was too far along to redesign the power board when it was released (though they could certainly have put in better ones after a certain manufacturing date).

                By Percussionista August 12, 2017.

              • Question
                how do i clean thetv screen   (2 Answers)

                By Anonymous July 29, 2017.

                Answers
                • Answer

                  I USE MONSTER SCREEN CLEAN SPRAY CLEANER, IT DOES A GREAT JOB.

                  By EDUARDO August 10, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Plus Member
              • Question
                I know that this TV, along with all other 2017 models, do not yet have the ATSC v3 tuners which will handle 4K broadcasts, etc. When that becomes available, how will it affect current sets like the 65X930E? Will the "old tuner" still work?   (1 Answer)

                By Billybob1963 May 26, 2017.

                Answers
                • Answer

                  This article answers your question. Skip down to the section titled "Will I need a new TV or tuner?" https://www.cnet.com/news/atsc-3-0-what-you-need-to-know-about-the-future-of-broadcast-television/

                  By BSGuy July 27, 2017.

                • Question
                  TV UP AND RUNING.2 WEEKS NOW.LIKE IT.BUT THERE IS A ISSUE ON SCREEN NOW.IN CENTER OF SCREEN TOP TOO BOTTOM THERE IS FEW SHADES DARKER ON RIGHT THAN LEFT.AND LINE DOES MOVE WITH SCREEN.CAN BE SEEN MORE ON LIVE SPORTS AND BRIGHT SCREEN SCENES.WHATS IS GOING   (1 Answer)

                  By PAL1966 April 19, 2017.

                  Answers
                  • Answer

                    Hi, PAL1966, We are sorry to hear this issue with the TV. To isolate this, we suggest visit this link for troubleshooting steps: https://us.en.kb.sony.com/app/answers/detail/a_id/42981. Thanks! -Vincent

                    By SonyListens April 19, 2017.

                  Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions