Questions & Answers

19 Questions & 45 Answers
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  • Question
    does it off dd plus   (1 Answer)

    By jayhawks October 29, 2015.

    Answers
    • Best 
      Answer

      Yes, this unit is capable of supporting audio formats for Dolby Digital, Dolby TrueHD and Dolby Digital Plus. For more information, please visit the following link to access the instructions manual page 51 for a complete list of supported formats: http://146.215.230.18/release/Manual_4558497161.pdf ~Jeannette

      By SonyListens October 30, 2015.

      • Sony Representative
  • Question
    I purchased an XBR940D 75" tv and the HTST9 Soundbar. I want to mount it to the wall and my installer is saying I need a mounting bracket, but everything I find in the manual and online is that there are just the two screw holes in the back of soundbar.   (4 Answers)

    By JABH January 9, 2017.

    Answers
    • Best 
      Answer

      It's a heavy soundbar . Get you a 1x4 and rip it down the middle after that cut the split 1x4 40 inches long and mount under your tv screwing screw to stud then alin your sound bar holes and will work fine. I also used 3x3 l brackets to be sure it was supported , it is very steady on the wall

      By tech May 19, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question

    Can additioanal speakers be added

    By Jp October 5, 2015.

    Answers
    • Best 
      Answer

      Hi Jp, no, you can not add extra speakers. Dave

      By SonyListens October 5, 2015.

      • Sony Representative
  • Question
    I have two questions. 1) Would I be able to use two wireless Subwoofers on the soundbar? 2) The Subwoofer for my tv use only doesn't work when my Soundbar is on. Is there anyway to fix that?   (1 Answer)

    By Richard July 21, 2017.

    Answers
    • Answer

      Hi Richard, Using 2 subwoofers in the soundbar is not possible. Using 2 different subwoofers at the same time is not guaranteed to work perfectly. Thanks, >Joffrey

      By SonyListens July 26, 2017.

    • Question
      does. this have 3d pass through.   (3 Answers)

      By dave April 2, 2017.

      Answers
      • Answer

        The unit does have 3d pass through. Works grear with my projector.

        By Mrplanner May 17, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      I have a new Directv Genie (wireless) installed and I can't get the remote to turn the soundbar on and off. Does anybody know which SONY remote code to use with a Directv remote?   (1 Answer)

      By Chukker February 22, 2017.

      Answers
      • Answer

        Hi Chukker, The codes for a universal remote are dependent with the manufacturer. We also can't guarantee that the remote will work with the soundbar. You can check with your provider regarding programming codes. ~Ralph

        By SonyListens February 22, 2017.

      • Question
        I understand for reading the other questions and answers that the unit does not pass HDR data. What then is the ideal way to hook up this unit to my Sony xbr-65930c TV set with Phillips ultra hd bluray player and Dish satellite system?   (2 Answers)

        By Rodrick December 18, 2016.

        Answers
        • Answer

          The 930c doesn't REALLY support HDR, so ultimately it doesn't matter (though I do believe that the ST9 CAN pass HDR via HDMI 2.0a and HDCP2.2). I would run your DTV and Blu-ray player directly into the ST9 via HDMI and then run an HDMI up to the tv.

          By Anonymous April 19, 2017.

        • Question
          Can u use Sony sound bar on Samsung tv   (3 Answers)

          By Kaykay November 14, 2016.

          Answers
          • Answer

            Yes you can use it with any brand

            By Sonybuyer May 21, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          The geek squad set up our system, Sony 65" 4k with 7.1 channel soundbar and subwoofer. The TV sound is not crisp and clear when someone is talking, at times it's difficult to understand. What can I do to make the sound clearer?   (2 Answers)

          By Koda November 13, 2016.

          Answers
          • Answer

            Step 1) Put the sound bar into "Movie Mode" but pressing the Sound Field button on the remote control Step 2) Press the Voice button on the remote until it is on UP2 You should, of course, be running all of your primary components (sat/cable box, Blu-ray player, gaming system, etc) directly to the soundbar via HDMI rather than using an optical cable from the tv, and also HDMI ARC to the tv.

            By CactusSam April 19, 2017.

          • Question
            Anyone know how deep the lows are? under 30hz?   (2 Answers)

            By Anonymous October 25, 2016.

            Answers
            • Answer

              not sure, but trust me, the bass is DEEEEEP and thunderous!!!!!

              By Xexar May 8, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member

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