Questions & Answers

1-10 of 24 Questions
  • Question
    I heard that its lithium-ion can only last two to three years, even if gadgets are sitting on a shelf unused. So, what can I do if the battery ends? Do you sell the battery separately? I want to buy and use this one for a very long-term.   (2 Answers)

    By Benjamin July 22, 2016.

    Answers
    • Best 
      Answer

      You can most likely find spares/replacement batteries at places like Batteries Plus

      By Oz August 22, 2016.

    • Question
      PURCHASED SONY DIG. VOICE RECORDER ICDUX560BLK SKU5018200 RECEIVED UNIT BY MAIL JUST NOW. THE RECORDER IS THERE BUT IS THERE ANYTHING MORE I NEED TO RECORD A TELEPHONE CONVERSATION WITHOUT CONNECTING TO COMPUTER?   (1 Answer)

      By BUD January 5, 2017.

      Answers
      • Best 
        Answer

        Hello BUD! In order to record from an external source you either place the call in speaker and press the record button to use the internal microphone on the Voice recorder or you can connect the audio out of your telephone if available and use the Microphone port on the recorder, keep in mind that the cord needs to be purchased separately. We recommend checking the following link for details on how to make the connection and also on how to change the settings to activate it: http://helpguide.sony.net/icd/u56/v1/en2/contents/TP0000830959.html http://helpguide.sony.net/icd/u56/v1/en2/contents/TP0000831192.html ~Jeannette

        By SonyListens January 5, 2017.

      • Question
        Does the Sony Digital Voice Recorder ICD-UX530/533/560 models use Sound Organizer software for editing and burning CDs?   (3 Answers)

        By TheElder September 15, 2017.

        Answers
        • Answer

          I have the 533, and I save everything on sound organizer. It works perfectly

          By Rose September 19, 2017.

        • Question
          Hi, I just received the recorder earlier today... But why there is no case/pouch included?   (2 Answers)

          By NguyenNgo August 23, 2017.

          Answers
          • Answer

            As far as i know, none of the recorders in this series have a carrying pouch. Not sure if it would be useful as it is dfesigned to be kept always ready to spring into recording action. d2m3d

            By D3m3d August 24, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          when you use the usb port to copy to your computer does whatever you recorded get erased from the recorder, or is it on both the recorder and your computer.   (2 Answers)

          By nottechsavvy August 23, 2017.

          Answers
          • Answer

            You have a choice to do either way, keep it on the recorder or erasing when transferring.

            By D3m3d August 24, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Hi! Does this device come with a case/pouch??   (2 Answers)

          By Case August 9, 2017.

          Answers
          • Answer

            Hi Case, Yes, it is included. You may refer to the link below for more information: https://docs.sony.com/release//specs/ICDUX560BLK_mksp.pdf ~Ralph

            By SonyListens August 9, 2017.

          • Question
            can I connect and record from a audio out (headphone jack and record the music or speech?   (2 Answers)

            By stan July 13, 2017.

            Answers
            • Answer

              Hi stan, This unit allows you to record from external devices using the microphone jack. You may refer to page 59 of the link below for more information: https://docs.sony.com/release//Help_4573936321.pdf ~Ralph

              By SonyListens July 13, 2017.

            • Question
              It takes only an hour to fully charge - but my the next day - the unit is totally discharged. How long should the unit remained charged? Seems to get only (less than) 40 minutes of record time at 44,100 - with a Micro SD - 32 G - installed - not much?   (2 Answers)

              By ProductionsCanada May 30, 2017.

              Answers
              • Answer

                Are you turning it off when not in use with the little slide power button on the right side? If so, and this is still happening, I believe you have a defective unit. I have used my recorder so far for 14 hours of sporadic lecture recording to the internal memory (over the last four weeks) and not recharged it, and while the battery is low, it's not dead yet. I record at MP3 quality.

                By AnotherReviewer September 16, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              How can you - or is it possible to replace the Battery - how many years is the ETA of the Rechargeable ?   (1 Answer)

              By Anonymous May 29, 2017.

              Answers
              • Answer

                Hi there! The battery is capable of charging about 500 times but the rechargeable times vary depending on your usage of the IC recorder. If the fully charged battery wears out in half the time it normally does, it indicates that the battery has deteriorated. The battery should be replaced by an authorized service center only. -Jerome

                By SonyListens May 30, 2017.

              • Question
                Does this recorder turn what you record on the device into text on the computer?   (2 Answers)

                By K April 14, 2017.

                Answers
                • Answer

                  No, you need to use 3rd party tools to turn recordings into Text (Dragon, YouTube, etc)

                  By D3m3d August 24, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Member

              Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions