Questions & Answers

Q: QuestionIs the mic noise canceling or just the headphone speaker potion?

Asked 5 years ago by JD.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi JD, The new Sony WH-1000XM4 utilizes our improved Precision Voice Pickup Technology which reduces background noise during phone calls. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionHello! I am wondering if these headphones are a good fit for someone who wears glasses, I wouldn’t want pressure on them or to feel uncomfortable?

Asked 3 years ago by Jessi.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer As someone who depends on glasses to see to save their life, yes they are quite comfortable for glasses wearers and never feel pressuring.

  Answered 3 years ago by Sarah

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Q: QuestionThe box says "for iphone/apple" and best compatible with apple products. The person who I bought for only has android - will they work?

Asked 4 years ago by Sara.

• A:Answer Hello Sara, Thanks for reaching out, and we are sorry for the confusion. Absolutely, yes! The WH-1000XM4 will perfectly work with Android devices that support the A2DP (Advanced Audio Distribution Profile) Bluetooth profile for wireless headphones and speakers' playback. Additional information: The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. I'm sure he/she will love the features and overall performance of these headphones! Thank you so much for choosing Sony! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionI am seeking headphones primarily for noise cancellation. Will these Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones block out road noise as well as people talking & babies crying? Thanks

Asked 5 years ago by CapeCodder.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer My experience is all NC headphones can have some breakthrough noise depending on conditions. Having said that I believe these HPs have the best NC available. Google best NC Headphones and you will get some good reviews to consider. Only other HPs in Sony class seem to be Bose 700. Best Buys has both. Try them out and it is my understanding BB has good return policies anywhere from minimum 15-45 days depending on item.

  Answered 5 years ago by Mike

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Q: QuestionAre the earcups replaceable?

Asked 5 years ago by SenpaiSubaru.

• A:Answer Hi TexasKolache, Thank you for your inquiry. Yes, the earpads are can be replaced. Please refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00231437 Regards, Sam

  Answered 5 years ago by SonyListens

  
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Q: QuestionCan these be used by a person wearing in-ear hearing aids?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi there! Thank you for inquiring about the WH1000XM4. Yes, you can wear them over hearing aids. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionHow long does it take it to charge from 0% to 100%

Asked 5 years ago by Danie.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer 3 hours. Also, ten minutes charge gives you five hours.

  Answered 5 years ago by INick

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Q: QuestionWould the headphones be ok to wear while it’s snowing? If walking with these on when it’s snowing or raining would it be damaged and if so is it covered by warranty?

Asked 2 years ago by Justaskingaquestion.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Justaskingaquestion, Thank you for the inquiry! These headphones are not waterproof. In particular, be careful when using the unit in the rain or snow, or in humid locations. Take note that physical/cosmetic damage is not part of the limited warranty. Sony’s intelligent industry-leading noise canceling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat. Regards, David

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan these block out all noise from noisy above apartment neighbors? I am looking for headphones that can drown out their heavy walking and constant moving of furniture.

Asked 5 years ago by Anonymous.

• A:Answer In most cases yes. Depending on how your setup is. My upstairs neighbor is the same, and I rarely, if at all, notice it. You will notice vibrations though if your building shakes a little like mine. My kid can run through the living room pretty loudly and it cuts most of it out.

  Answered 5 years ago by DorkyDoc

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Q: QuestionCan they connect to IPadpro and or home computer

Asked 5 years ago by frankt.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes, download the Headphones Connect app from Sony for the iPad. You should be pair to PC like any normal bluetooth device. Keep in mind that you'll need to enable multiple device pairing through the app and up to a maximum of 2 devices.

  Answered 5 years ago by NYconsultantVerified Purchase

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Q: Questionare they compatible with PS4?

Asked 5 years ago by Dnizzle227.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer It comes with a cord that you can plug into the controller and gets you sound, but I couldn’t get it to let me use the mic. Might have to add a V-moda Boom pro with it. Its on my list to try. I heard with works with the last version. Other wise the sound was pretty great when playing COD.

  Answered 5 years ago by Kayla

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Q: QuestionWill these completely block out the sound of my husband’s snoring?

Asked 1 year ago by Mochia.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Mochia, Thank you so much for your question! These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds. These should be quite effective in reducing the sound of snoring, especially when accompanied by audio playback while the noise cancellation features are activated. Additional information: Noise cancellation works best when the ambient sound around you is constant and around the low to medium pitch range. Bass is regarded as a low-pitched sound, whereas treble is a high-pitched sound. So, if the snoring is steady, you may experience significant reduction in volume. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan I pair headphones to a smart TV via bluetooth? Does it comes with instructions on how to pair them?

Asked 2 years ago by Jose.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yes, you have to turn your headphones off first and hold the power button for 15 seconds to enter pairing mode, once it’s trying to pair, go to ur TV settings and search for Bluetooth and pair the “WH-1000XM4” and you should be Good

  Answered 2 years ago by Ghandi

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Q: QuestionCan these be used connected directly to airline audio/Tv ?

Asked 2 years ago by Loofah.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Hi Loofah, Thank you for the inquiry! The headphones come with an in-flight plug adaptor for airplane entertainment systems. Additionally, it comes with a headphone cable (3.5 mm) for wired connection. You may also want to check the specifications of the airline entertainment system. Sony’s intelligent industry-leading noise canceling headphones with premium sound elevate your listening experience with the ability to personalize and control everything you hear. Get up to 30 hours of battery life with quick charging capabilities, enjoy an enhanced Smart Listening feature set, and carry conversations hands-free with speak-to-chat. Regards, David

  Answered 2 years ago by SonyListens

  
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Q: QuestionHello, do these headphones have dolby atmos? Thanks

Asked 3 years ago by Geo.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Geo, Thanks for your inquiry. Unfortunately, these headphones don't support Dolby Atmos. The WH1000XM4 will still deliver excellent performance. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Regards, -Ralph

  Answered 3 years ago by SonyListens

  
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Q: QuestionHas anyone used it with a gaming laptop? And also, does it give an overall better immersion into the game by providing better quality sound? I want to use them for gaming AAA titles.

Asked 3 years ago by Gilly89.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yes and absolutely adds value n fun while playing my PlayStation with them on!!

  Answered 3 years ago by Samsong

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Q: QuestionHow do you turn then on to work with the tv?

Asked 4 years ago by me.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer If the TV is Bluetooth, just hold down the button a couple of seconds. You will hear it tell you it is powering on and then a couple of seconds later it will sync to the TV.

  Answered 4 years ago by bizzeeme

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Q: QuestionWhat does the high notes sound like; I prefer excellent treble notes, cymbals.

Asked 4 years ago by cymbalsimbles.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi cymbalsimbles, Thanks for your inquiry. With 4 Hz-40,000 Hz of frequency response [20 Hz–20,000 Hz (44.1 kHz Sampling)/20 Hz–40,000 Hz (LDAC 96 kHz Sampling, 990 kbps) - Bluetooth Communication], these headphones give you a wide dynamic range for exceptional sound quality. You can also use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. -Ralph

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhen you are on a call, in a very noisy situation (kids sports event), will the person you are speaking with hear the background noise (shouting, cheering, buzzers, etc)?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi there! Thank you so much for your inquiry. The noise canceling function of our WH-100XM4 is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. The XM4 provides superior call quality with precise voice pickup quality- which combines five built-in microphones with advanced audio signal processing to deliver clearer voice quality to the other person on the phone when connected to a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile). However, your voice will be heard from the headset through the headset’s microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset. I hope you find this information to be helpful! - Romeo

  Answered 4 years ago by SonyListens

  
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