Questions & Answers

30 Questions & 84 Answers
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  • Question
    The Steelseries website says that the Arctis 5 is compatible with PC, Mac, Mobile, PS4, Xbox One and VR. Your specifications seem to leave out the Xbox One. Why is that?   (5 Answers)

    By Hutch October 4, 2016.

    Answers
    • Best 
      Answer

      It is compatible with the Xbox One. The box comes with a 3.5mm headphone jack adapter to plug right up to the controller. However, you'll only be able to modify the RGB lighting and utilize DTS:X on a PC via the USB port.

      By Tyler October 6, 2016.

    • Question
      Does it light up when plugged into an xbox controller?   (4 Answers)

      By SamHyde October 12, 2016.

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      • Best 
        Answer

        Hey Sam, The RGB Illumination is powered through USB connection. Because the Xbox Controller only uses a 3.5mm connection, there is no way the controller can provide enough power for the RGB lighting.

        By Marius October 12, 2016.

      • Question
        Besides the 7 being wireless what are the differences between the 5 and 7. Is the $50 more for the 7 worth it and are wireless gaming headsets worth it, like do they work just as well as the wired?   (5 Answers)

        By Suhdudebrah October 7, 2016.

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        • Best 
          Answer

          Yes, the Arctis 7 is wireless. It also has a metal headband instead of plastic, and the ski goggle band is longer and wraps completely around the headset. The 7 also has inputs and outputs on the transmitter. The input lets you hook up something like a phone for wireless audio, and the output can be used to connect speakers, which switch automatically when you turn the headset on and off.

          By KHertz October 7, 2016.

        • Question
          Are you able to hear yourself in the headphones to decrease the volume at which you actually speak into the mic? I will shell out the dough for my roommate, so the shouting stops!   (5 Answers)

          By Slack October 16, 2016.

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            Answer

            The steelseries software lets you control microphone sidetone (The ability to hear yourself). You can adjust the volume at which you hear yourself as well.

            By ShehanC November 14, 2016.

          • Question
            I currently have the x800 elites but get complaints about my voice being "too low" is it because they are built in? Would getting the 7s improve my voice volume? Don't want to spend 150 to replace my $300 headset over voice volume. Thanks for any help.   (2 Answers)

            By Panda October 14, 2016.

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            • Best 
              Answer

              The TB's have an omni-directional mic on the earcup, which is awful for voice pickup (but is very good for picking up everything else going on in your room). These new Arctis headsets have a bidirectional boom mic that extends right next to your mouth, so it will be much better at picking up your voice!

              By JHertz October 17, 2016.

            • Question
              I bought the arctis 5 and I try to record the gameplay but it did not pick up my friends voices in skype. Why it did not pick up my friends voices but it did pick up my voice?   (2 Answers)

              By Yuuyuu May 4, 2017.

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              • Best 
                Answer

                The way the headset works, if configured properly is that it creates two audio outputs for your system. In one you'll have your game and OS chimes and whatever else you want while on the other you should have only the chat voice audio out. The headset put them both together for you in the end, allowing you to control the volume between them. Simple technique applied cleverly for a great result. However, when recording, most recording solutions will only take ONE audio input. That is why it recorded the game (audio out 1) and your voice (mic), but your friend's voice (audio out 2) was not recorded. A simple solution is to configure your chat applications to use the same audio out (game) as the game and OS. You'll loose control over voice versus game volume, but your videos will record chat audio as well.

                By IgorLA May 6, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member
            • Question
              So i know it works with the xbox one using the 3.5mm jack but will the RGB lighting still work with it plugged into the controller? Will i have to use the usb and plug it into a computer to modify theRGB?   (5 Answers)

              By Sweettles October 10, 2016.

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                Answer

                From what I understand the RGB will only work when used via the usb.

                By RT72 October 10, 2016.

              • Question
                On the SteelSeries Website, there is a white variant of these headphones available. At the time of writing this question, only the black model is offered at Best Buy. Will the white model be offered through Best Buy eventually?   (1 Answer)

                By CartBeats October 10, 2016.

                Answers
                • Best 
                  Answer

                  Once the white versions are available (should be sometime in November) they will be for sale on bestbuy.com but not in stores.

                  By BrianF October 12, 2016.

                • Question
                  Does this has bass in it or no?   (4 Answers)

                  By jaydanger October 7, 2016.

                  Answers
                  • Best 
                    Answer

                    No, this does not have bass in it.

                    By CommunityAnswer October 7, 2016.

                  • Question
                    I get an echo on my Xbox one with the Arctis 7. Do I need to buy the Xbox One headset adapter to eliminate it?   (1 Answer)

                    By toombaru July 8, 2017.

                    Answers
                    • Answer

                      Yep. That should fix it and if it doesn't then disable your tv sound. You might be getting feedback

                      By Adam August 17, 2017.

                      • Verified Purchaser
                      • My Best Buy® Member

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