Questions & Answers

11 Questions & 47 Answers
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  • Question
    When is this going to be available at Best Buy? I want them and I have a gift card to spend now :)   (5 Answers)

    By Dug November 14, 2016.

    Answers
    • Best 
      Answer

      Yes, they will be on shelf starting November 20th.

      By SteelSeries November 14, 2016.

    • Question
      I just purchased these and hooked them up to my PS4. OMG the volume is so low (even with all of the setting set to max on the PS4 and headset) that you can barely hear anything. This is product is garbage on PS4!! Would love to hear from SteelSeries.   (5 Answers)

      By Dug November 22, 2016.

      Answers
      • Best 
        Answer

        First, plug them into a PC, install SteelSeries Engine 3. Install the drivers. Plug them into PS4. Move volume to what you want, make sure the ChatMix dial isn't set all the way to chat side. You posted a month ago so you probably already refunded these amazing headphones because you're to ignorant to do 10 minutes of research before lashing out.

        By Samuel January 2, 2017.

      • Question
        Is this product dishwasher safe? I sweat a lot and eat cheetos while gaming, so this earwax/cheese residue builds up very quickly for me. My last headset didn't really specify yes or no, and I found out the hard way. Checking with you guys first this time   (5 Answers)

        By Nick January 20, 2017.

        Answers
        • Best 
          Answer

          No, the headset s not dishwasher safe.

          By CommunityAnswer January 20, 2017.

        • Question
          Does the volume wheel on the headset change the volume on ONLY the headset or does it change the volume for Windows wirelessly? Also, do these have an "auto shutdown" battery saving feature?   (5 Answers)

          By Noobicus November 17, 2016.

          Answers
          • Best 
            Answer

            The volume dial on the headset is independent from your windows settings. I do not believe they have an auto-off feature. Then come with an adapter cord so you can use them with generic Walkman esque audio ports. Would not want them to shut off unexpectantly while you were listening to a lengthy audiobook or playlist.

            By Kurt February 17, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Are these going to be available in white online or in stores? I want to buy them from best buy because of the best buy warranty, but I can't find them in white.   (2 Answers)

          By Availability January 18, 2017.

          Answers
          • Best 
            Answer

            I know they are available in black or white from steelserries not sure if Best buy offers white. I cannot find white online from Best buy.

            By Technoromos January 19, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I heard you need a wire for xbox one but not PS4 or PC. Why is this? Was looking to buy these for the xbox one, but now might go with new Astro A50's.   (5 Answers)

          By SuhDudeBrah December 2, 2016.

          Answers
          • Best 
            Answer

            Actually that is not correct. It comes with a plug for it to sync your headset with your system. THAT piece needs to stay plugged in anytime you play, but the headset itself is completely wireless. Only has to be plugged in when charging.

            By North February 6, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Very interested in these. But I am curious as to how they will connect to the Xbox one platform. I have read from other sources that there will still be a wire needed?   (5 Answers)

          By rathesk November 15, 2016.

          Answers
          • Best 
            Answer

            Yes. wire will still be needed :) The wireless is only for pc, There are a few headsets that have the full wireless function for consoles Ex: Turtlebeach/astros/etc. Id recommend getting the arctis 5 if you're playing on xbox.

            By Gaziuh November 16, 2016.

          • Question
            I understand these headsets have to be connected via a wire for the Xbox. But does the 7.1 still work or only in the platforms that are wireless? I'm really just trying to find a good pair of 7.1 headsets for Xbox one and it's dang near impossible   (5 Answers)

            By Lookingforsurround April 20, 2017.

            Answers
            • Answer

              No, the 7.1 does not work on the xbox, and you'll never found an xbox or Ps4 headset that has 7.1 because the 7.1 is virtual 7.1, not true 7.1 (granted there may be some, but i really doubt it) You need specialized software that mimics 7.1 sound, and I can say these. Virtual 7.1 is bad. Stereo on headsets is ultimately better than 7.1. Even with foot step positioning the stereo drivers are going to be better than 7.1. So don't buy a headset for 7.1, by a headset that has the largest and clearest drivers (IE the hyperx clouds II or revolver)

              By Robert June 16, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Does this headset have good mic monitoring, or mic monitoring at all? I know some other headsets have very quiet mic monitoring, so I was just curious.   (5 Answers)

            By Roberto December 12, 2016.

            Answers
            • Answer

              They are suppose to have it but I could not ever get it to work and I could never tell how loud I was speaking because I could not hear myself, they are not worth the trouble. Also the computer software called engine 2 or 3 do not remember which it is was suppose to set the mic monitoring but it was worthless because it never worked for me. I purchased the white sony gold wireless headphones and a three year warranty in case they break and they are much better than these and cheaper also.

              By moe3754 February 14, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Doesn't this headset come with a wireless USB adapter? If, so then wouldn't that mean that ps4 would have 7.1 dts surround as well if I hook it up to the ps4s USB?   (5 Answers)

            By Rob December 11, 2016.

            Answers
            • Answer

              From what I read in the manual, you can only hook up this headset via cord directly to the controller.

              By Precizion April 7, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member

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