A:AnswerThe mute button is a little confusing. It has to be pushed in to be unmuted. I assumed it was the other way around.
If he's already made sure it's unmuted, they may be defective. I had to return my first one because I was intermittently getting no sound output.
A:AnswerYou will need to try un-installing the driver and SteelSeries Engine, and re-install them to fix the issue. I had the same issue and SteelSeries support had me do this to resolve the issue. Here are the steps they gave me:
(do not have headphones connected to computer during this process)
1. Uninstall SS Engine. Go to "C:\ProgramFiles\SteelSeries\SteelSeriesEngine3\uninst.exe" in your file explorer and run that executable file.
2. Search "device manager" or "Control Panel" and navigate to the device manager. Find the headphones under the list of devices, right click, select properties, then Driver, then uninstall.
3. Go to the Steel Series website and re-install the latest SS engine
4. Connect the headphones back to the computer and update.
Good Luck!
A:AnswerIf it's anything like the 7 series, then they're sone of the most comfortable. Unfortunately though, no matter the headphones, comfort only lasts so long. Weird tip,but wearing a hat seems to help too.
A:AnswerHello Skylar:
Appears you purchased a wired headset so no charging is required, simply plug the cables as instructed into a PC, Mac or Playstation device with the proper adapter and you are good to go. Please note, the USB connection will permit RGB illumination. Thanks,
PW
A:AnswerHello there! Unfortunately this headset is only compatible with Xbox via 3.mm connection (controller). The USB connection would not be compatible for this headset.
A:Answerdefective your standard warranty will cover it its pretty common buy a nice headset while its in the mail and return it in 14days, sorry brother for the inconvenience.
A:Answerboth are just amazing for its price this headset is a perfect balance of quality and performance and there like being hugged by a small pillow.
A:AnswerWith confidence i can recommend the Arctis pro wired over the Arctis 5 for several reasons.
1 Sound quality.
2. Build quality.
3. Microphone on/ mute feature.
Do your price comparison BB,Amazon yada yada to get the best price
Cheers!
