A:Answer If your spoken phrase is not captured correctly, follow the on-screen prompts to try again. Make sure you are speaking as you normally would – there is no need to speak any slower or louder than normal. If you are using a handheld remote, try holding it 2 to 3 inches from your mouth. With a tabletop remote, you should be no more than 2 to 3 feet away. If the issue still persists, try re-pairing the remote control with your device.
