Questions & Answers

1-10 of 34 Questions
  • Question
    Can you text using this card?   (10 Answers)

    By Anonymous October 1, 2014.

    Answers
    • Best 
      Answer

      You should be able to apply minutes towards text messages. The total number of minutes that are applied to each text message would depend on the pre-paid card and your phone. I may even state on the pack of the pre-paid card. I hope that helps!

      By DerekBBY October 2, 2014.

      • Best Buy Staff
  • Question
    I just want DATA so I can get online when I'm not at home, but there are no cards for just Data? So if I buy this 'Airtime' Card, can I use it for Data Instead of Minutes?   (6 Answers)

    By BambooPugMa August 12, 2016.

    Answers
    • Best 
      Answer

      Good morning, BambooPugMa. Smartphones have separate buckets of units for voice calls, text messaging and data usage and have the Triple Minutes feature. For example, a 60 minutes “Pay As You Go” TracFone card redeemed on a smartphone will provide 180 minutes for voice, 180 text messages and 180 MB of data. Voice calls are charged at the rate of one (1) unit per minute. Text messages are charged at the rate of one (1) unit per text. Data is charged based on actual usage.

      By TracFone Wireless August 12, 2016.

      • Brand Representative
  • Question
    how many texts can you get with this one   (5 Answers)

    By Anonymous February 22, 2016.

    Answers
    • Best 
      Answer

      Dear valued customer: If you're adding this airtime card to a Smartphone, you will receive 180 voice minutes, 180 MB for web browsing and 180 text messages.

      By TracFone Wireless February 23, 2016.

      • Brand Representative
  • Question
    Will they give me a phone number if i don't have one?   (5 Answers)

    By Anonymous February 23, 2016.

    Answers
    • Best 
      Answer

      Dear valued customer: Yes. Upon activation, a new number would be assigned based on the ZIP Code where you live. Please send an email to TracfoneBV@Tracfone.com and we would be glad to assist you with your activation.

      By TracFone Wireless February 24, 2016.

      • Brand Representative
  • Question
    How do I find my 15 digit PIN? I keep getting wrong answers!   (5 Answers)

    I bought a phone last year and added 400 minutes. Now I wish to add minutes but cant bcause I do not have a 15 digit PIN. Even the 800 number didnt help. THey (Jennifer) gave me a 4 digit number, told me to wait an hour and it would work. Failed again! I dont have the original receipt! I dont have the magnet they refer to having the PIN. PLEASE help.

    By Alice August 29, 2015.

    Answers
    • Best 
      Answer

      Good afternoon, Alice. We do apologize for any inconvenience this may have caused. Please send an email to TracfoneBV@Tracfone.com in order for us to assist you with your issue. ^Javier.

      By TracFone Wireless August 29, 2015.

      • Brand Representative
  • Question
    Can this plan be used on all tracfone phones or just certain models?   (5 Answers)

    By Cris May 2, 2017.

    Answers
    • Best 
      Answer

      Hello, Cris. This service plan is compatible with basic phones and Smartphones. Smartphones have separate buckets of units for voice calls, text messaging and data usage and have the Triple Minutes feature. For example, a 60 Minutes “Pay As You Go” TracFone card redeemed on a Smartphone will provide 180 minutes for voice, 180 text messages and 180 MB of data. Voice calls are charged at the rate of one (1) unit per minute. Text messages are charged at the rate of one (1) unit per text. Data is charged based on actual usage.

      By TracFone Wireless May 4, 2017.

      • Brand Representative
  • Question
    are all prepaid minutes good for nationwide long distance calls?   (5 Answers)

    By jn August 20, 2016.

    Answers
    • Best 
      Answer

      Yes

      By JPGrumpy September 9, 2016.

    • Question
      what is the coverage for voice USA , and Canada?   (2 Answers)

      By Paul August 13, 2016.

      Answers
      • Best 
        Answer

        Don't know about Canada, but to my understanding, Tracfone is supposed to work anywhere in the continental USA where there is wireless service.

        By kawasaki September 7, 2016.

      • Question
        What is minnum of air time needed to activate phone   (5 Answers)

        By Anonymous July 11, 2016.

        Answers
        • Best 
          Answer

          60 minutes was the cheapest I found.

          By JPGrumpy September 9, 2016.

        • Question
          Can I keep my phone number   (5 Answers)

          By Hoot January 20, 2016.

          Answers
          • Best 
            Answer

            Yes

            By Cm2015 September 30, 2016.

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