Questions & Answers

1-10 of 180 Questions
  • Question
    I have a Tracfone now. Is it correct that my service date, remaining minutes and telephone number will move to this phone and I need not buy any new airtime to get it working? And when I buy new airtime, minutes will triple ? Thanks for your reply!   (3 Answers)

    By Dave October 8, 2016.

    Answers
    • Best 
      Answer

      Hi. Yes. If you have your current phone number and service active, we can transfer it over to the new device, also this device has the Triple Minutes promotion.

      By TracFone Wireless October 8, 2016.

      • Brand Representative
  • Question
    Does this phone come with a sim card?   (2 Answers)

    By Anonymous October 10, 2016.

    Answers
    • Best 
      Answer

      Hi. Yes, this device has a nano SIM card assigned for you to activate it.

      By TracFone Wireless October 10, 2016.

      • Brand Representative
  • Question
    Is this a GSM phone or a CDMA phone?   (2 Answers)

    By IC November 30, 2016.

    Answers
    • Best 
      Answer

      Hi. This is a CDMA technology device.

      By TracFone Wireless November 30, 2016.

      • Brand Representative
  • Question
    How do I transfer things from my lg tracfone to this new phone? pictures, notes, contacts, etc   (2 Answers)

    By linloc October 10, 2016.

    Answers
    • Best 
      Answer

      Good day, linloc. If your old phone is a basic phone, you could send the content via email or Bluetooth. If both phones are Android, you may use our Transfer Wizar application: https://play.google.com/store/apps/details?id=com.tracfone.generic.mobiletransfer&hl=es

      By TracFone Wireless October 10, 2016.

      • Brand Representative
  • Question
    Does Galaxy Lung accept the "PNY Elite Performance 128 GB High-Speed SDXC Class 10 UHS-I, U3 up to 95 MB/Sec Flash Card (P-SDX128U395-GE)" for memory expansion?   (2 Answers)

    By Woody December 19, 2016.

    Answers
  • Question
    Where can I find instructions on setting up new Samsung Galaxy Luna 4g phone, making calls,and using the other features?   (2 Answers)

    By Woody November 25, 2016.

    Answers
    • Best 
      Answer

      Hello, Woody. In order to get access to its interactive manual, please click on the link below: http://tracfone.devicebits.com/tracfone/home.seam?custId=TFSAS120VL&locale=en_US

      By TracFone Wireless November 25, 2016.

      • Brand Representative
  • Question
    Can I use this to access wifi and use the GPS feature without activating the phone ? Will GPS still work without activating the phone ?   (2 Answers)

    By Nancy November 24, 2016.

    Answers
    • Best 
      Answer

      GPS apps that display location supposedly work without the SIM however I don't know how well without the assistance of the cell towers. Maps will not work without the SIM, unless you're on Wi-Fi, since the map data must be downloaded from the internet.

      By BigBadWolf December 1, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Hi there. Can I use this phone with safe link ? If yes, what do I need to do? Thank You.   (3 Answers)

    By Smiley October 9, 2016.

    Answers
    • Best 
      Answer

      Yes, this phone works with safelink, I just transferred my service and same number. Go to Tracfone.com, click on activate. Enter the MEID number on the red card that comes with your new phone. It will then take you to different choices of how you want to activate the service. Choose transfer current phone to new phone. It will show you where to put your old phone info (MEID) and phone number. Then the new phone info (MEID), that's the number on the red card. If you can't find your old phone's MEID, it should be on the back under the battery cover, you might even have to take the battery out to find it. Hit submit and the transfer will be done automatically, it only took my service about 15 minutes to transfer. Make sure both phone's are on. When the old phone stops working, turn off your new phone and back on again, then make a call. Your Done!!

      By Tracfoneuser December 21, 2016.

    • Question
      Tracfone can't / won't confirm this will work in suburban Chicago (if you can believe it). BestBuy site is equally unhelpful. If I buy this and activate it and it doesn't work, can I return it for a full refund?   (2 Answers)

      By Rich December 7, 2016.

      Answers
      • Best 
        Answer

        Yes you can return it. But you only got 15 days to do it. After 15 days it is not returnable.

        By Gordo December 7, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Are there any negative things about the Samsung galaxy luna   (2 Answers)

      By Angela November 28, 2016.

      Answers
      • Best 
        Answer

        I have not had any issues with this phone, does take some time to learn all it does and how to get it setup the you want. I love this phone it is great

        By azsummerskys January 25, 2017.

        • Verified Purchaser
        • My Best Buy® Member

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