Questions & Answers

1-10 of 81 Questions
  • Question
    Will this phone receive an Android software update in the near future or will it be stuck on Android 5.1.1 Lollipop?   (2 Answers)

    By Cortese February 25, 2017.

    Answers
    • Best 
      Answer

      I don't know since neither Android nor ZTE has said anything... I also have the ZTE ZMAX PRO and did receive an update to its Android 6.0.1 OS ... The fact that the Cymbal T is a flip phone should not matter... As for me, the upgrade is not that important... I have an old LG420G phone with a proprietary OS and it served me faithfully for 5 years before Tracfone shut down its 2g network on 01/31/17... Seeing a flip phone with Android intrigued me and I bought it... The Cymbal T is my "going out" phone since I can put it in my pocket and nobody sees that I have a smartphone and thus become a target... I'm am looking to getting at least as much service from the Cymbal T, if not more... Since I'm going to be 64 this year, I don't need the phone to be anything more than a phone, texting, and e-mail phone... I'm not into watching movies, videos, streaming music, or gaming...

      By Dale February 25, 2017.

      • Verified Purchaser
  • Question
    Does this phone have external caller ID? Also. do you use the number keys to text? Can the phone be answered by flipping open?   (2 Answers)

    By Seekanswers December 11, 2016.

    Answers
    • Best 
      Answer

      Anyone calling is displayed on the external window, you can text with the number keys or the on-screen keyboard, and opening the phone automatically answers incoming calls.

      By 1234 December 12, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Does the screen have the auto-rotate feature?   (7 Answers)

    By Anonymous November 14, 2016.

    Answers
  • Question
    Is this phone GPS equipped? Can Google maps for traveling be used?   (9 Answers)

    By XJ93 November 19, 2016.

    Answers
    • Best 
      Answer

      Hi. Yes, this device has a GPS function and it has Google maps installed.

      By TracFone Wireless November 23, 2016.

      • Brand Representative
  • Question
    How do I get the time and date to show on the external screen?   (4 Answers)

    By Light November 17, 2016.

    Answers
    • Best 
      Answer

      Long press on a blank spot on the home screen and you will find widgets with weather,date and time, long press on the widget you want to install on home screen.

      By Georgr January 30, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Does this phone have memory card slot. The descriptions says it does not but the zte website says it does   (6 Answers)

    By mgg November 7, 2016.

    Answers
    • Best 
      Answer

      Hi. Yes, this device has a slot for expandable memory capacity up to 32GB MicroSDHC

      By TracFone Wireless November 7, 2016.

      • Brand Representative
  • Question
    Will this phone support Facebook Messenger? Thx.   (3 Answers)

    By tigers March 6, 2017.

    Answers
    • Best 
      Answer

      I think that it does, but I don't use Facebook messenger on it because Tracfone doesn't have an unlimited data plan, although you could "load up" the phone with minutes, texts, and data...

      By Dale March 7, 2017.

      • Verified Purchaser
  • Question
    does this phone come with a triple minute/data/text package??   (9 Answers)

    By TLC68 November 5, 2016.

    Answers
    • Best 
      Answer

      Yes

      By George January 30, 2017.

    • Question
      Will I be able to Unlock this phone if need be?   (1 Answer)

      By Jack November 3, 2016.

      Answers
      • Best 
        Answer

        Hello, Jack. Our branded phones are not carrier unlocked. However, if you meet the set requirements found on our website, we can facilitate the unlocking process for this device. For more details, please visit: www.tracfone.com and click on “Unlocking Policy” at the bottom of the page.

        By TracFone Wireless November 3, 2016.

        • Brand Representative
    • Question
      I want to get a better Tracfone for my hubby. Can I transfer his phone numbers / Sim Card? Also, he now gets triple minutes, will he still get those? The same phone on QVC has 8 GB. Why doesn't this one?   (2 Answers)

      By Poemlady June 11, 2017.

      Answers
      • Best 
        Answer

        I transferred my remaining hours,sim card etc etc to this phone. Added time and was given triple minutes like my previous phone. I did however have to call Tracfone to get this done,but the operator was great. The only issues I have with this phone are 1 It's a little big to carry in a pocket. 2 Tends to turn itself on while it is in my pocket.

        By Sgt79 June 11, 2017.

        • Verified Purchaser
        • My Best Buy® Member

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