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70 Questions & 237 Answers
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  • Question
    Is this phone unlocked?   (5 Answers)

    By Mortimer September 19, 2016.

    Answers
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      Answer

      Yes after getting it. Verizon told me their policy changed as of Sept 1 and all phones are locked up to one year. Returning the phone. Verizon wireless support does not know anything.

      By jojo October 1, 2016.

    • Question
      Will this plan work with a regular Verizon plan (not prepaid) Also does it come with the usual fun assortment of Verizon nonsense? (VZ Navigator, VZ bloatware, other space filling Verizon fluff) Thanks!   (7 Answers)

      By Anonymous October 14, 2016.

      Answers
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        Answer

        If you have a Verizon sim and an active account it should work. It worked for me. It does have some VZ bloatware, but some of it can be disabled in App Mgmt.

        By MrKoty October 18, 2016.

      • Question
        Is there 16GB's of memory or 8? Everything reads 16 except for the descriptions below the image which reads"The quad-core processor lets you browse websites or stream movies right in the palm of your hand, and there's 8GB of memory" Please clarify.   (5 Answers)

        By Diane September 20, 2016.

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          Answer

          It does have 16gb. I'm not sure why it says 8gb, but I purchased this phone and am actually using it now. It does have 16gb's of memory.

          By Destiny October 23, 2016.

        • Question
          Will this work work with just wifi without setting up a Verizon account?   (5 Answers)

          By Gene November 2, 2016.

          Answers
          • Best 
            Answer

            Yes - it will work with just WiFi. Before turning it on the first time, remove the back & remove the Verizon micro-SIM card. This will prevent you from being forced into the process for activating the Verizon service as part of the setup process.

            By Dave69Trump November 22, 2016.

            • Verified Purchaser
        • Question
          Hi, does this phone have a removable battery?   (5 Answers)

          By Bbq November 3, 2016.

          Answers
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            Answer

            Yes, the back cover pops off and you have to briefly remove the battery to insert the SIM bard and micro-SD card for expanded storage. Very simple process. The battery is a Motorola GK40 3.8V lithium ion.

            By WJL1107 November 28, 2016.

          • Question
            Can this phone be switched for the Verizon prepaid phone I already have and keep the same phone number?   (6 Answers)

            By Anonymous October 14, 2016.

            Answers
            • Best 
              Answer

              Yes, you can switch from the phone you have to this one. You will get to keep the same phone number.

              By CommunityAnswer October 14, 2016.

            • Question
              I noticed this phone has 2G wireless technology while most others have 2G, 3G, 4G, 4G LTE, LTE. Does that mean this phone will be slower since it is only picking up the 2G band?   (5 Answers)

              By Bob October 1, 2016.

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                It is NOT just 2G, it is NOT only picking up the 2G band. It is fully 4G LTE. I suppose you might be getting the wrong idea that it is only 2G from this Best Buy web page, where it says: Specifications > Key Specs > Wireless Technology: 2G . I don't know why they say that, it might be technically correct in some way, but it's certainly misleading/confusing, Notice that this page does say elsewhere: 4G LTE speed, and Data Transmission Operating Band LTE Band 4 . If you want further assurance, just Google the the model number.

                By Anonymous November 28, 2016.

              • Question
                What does it mean when it says...requires a voice plan and data package? Is that extra?   (4 Answers)

                By Chris September 22, 2016.

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                  Answer

                  There *ARE* people who think a phone is instantly usable once purchased. This is like buying a car with an empty gas tank YEAH, it *WILL* run, but you need to add fuel first. PHONES need to be activated to work (off VOiP)

                  By ChrisCOLLECTSrocks September 23, 2016.

                • Question
                  Is it CDMA phone or GSM phone? Can I unlock it to use on T-Mobile after a year binding service with Verizon?   (4 Answers)

                  By wangphy November 29, 2016.

                  Answers
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                    Answer

                    Per motorola: XT1609 for Verizon has only LTE 2/4/5/13 and CDMA. Yes, they will unlock it after 1 year if you activate it. No, you cant use it on t-mobile voice. It has 2/3 bands of LTE compatible, but t-mobile has VOLTE in limited areas.

                    By JPRabbit January 6, 2017.

                    • Verified Purchaser
                    • My Best Buy® Member
                • Question
                  will this phone work with net10 prepai plan   (2 Answers)

                  By healthnut4 January 19, 2017.

                  Answers
                  • Best 
                    Answer

                    Verizon prioritizes the phone and it will only work on their network initially. I understand that after 3 months or so you can change from Verizon to another network. However you will be better off to get an unlocked phone. Check first with your provider for the units they use.

                    By mountaingoat January 19, 2017.

                    • Verified Purchaser

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