Questions & Answers

24 Questions & 62 Answers
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  • Question
    Can this still be used on an already virus infected computer?   (4 Answers)

    Can I still use this on my computer which is already infected with virus that everytime I open it, nothing comes out but the virus.

    By cleo March 10, 2016.

    Answers
    • Best 
      Answer

      Yes

      By Howie March 30, 2016.

    • Question
      I already have a anti virus installed on my computer paid for, what happens to it   (2 Answers)

      By Derek May 19, 2016.

      Answers
      • Best 
        Answer

        Hi Derek, We think that anti-virus programs work best in partnership with the FixMeStick. Most of today's viruses are designed to get past anti-virus technology and even the best software isn't infallible. The FixMeStick is designed to remove those viruses that get past your anti-virus protection. FixMeStick runs on a separate operating system so it will not interfere with any anti virus you have already installed. Best, FixMeStick Team

        By FixMeStick May 19, 2016.

        • Brand Representative
    • Question
      Is this Fix Me Stick for one year or is it for lifetime. Thanks.   (9 Answers)

      By girlblue May 2, 2016.

      Answers
      • Best 
        Answer

        It is for one year.

        By mdfb June 11, 2016.

      • Question
        my lap top has a virus do i need to have the virus removed before I put back virus protector or can I just add "fix me stick "to my laptop. or what do u recommend ?   (2 Answers)

        By meme February 10, 2017.

        Answers
        • Best 
          Answer

          Great question! Plug in the FixMeStick and start a scan and it will go to work to remove any viruses on your system! When it's done simply remove the stick and go back into Windows like normal and then install an up to date anti-virus. If you have any questions feel free to call us at 1 888 530 6126!

          By FixMeStick February 11, 2017.

          • Brand Representative
      • Question
        I HAVE A VIRUS OF SPYWARE TROJANS etc, is the product good to use for a HP LABTOP DIVICE???   (2 Answers)

        By Anonymous May 25, 2017.

        Answers
      • Question
        will fix me stick remove aluron virus ?   (1 Answer)

        By mikeyt January 5, 2017.

        Answers
        • Best 
          Answer

          FixMeStick contains a built-in multi-scanner composed of three of the world's best anti-virus engines. These three scanning engines make it extremely difficult for any virus to slip through so it is very likely it will remove the Aluron Virus. If you think the FixMeStick may have missed it, our technical support team will help get the issue resolved.

          By FixMeStick January 6, 2017.

          • Brand Representative
      • Question
        My laptop boots. Everything looks okay. I can move the mouse toward the icons then it freezes up. Will the Fixmestick fix this problem. I had my computer into Best Buy several months ago and am not happy with the results.   (2 Answers)

        By Anonymous September 14, 2016.

        Answers
        • Best 
          Answer

          It is hard to say if this is a virus or not. If it is caused by a virus FixMeStick will be able to help. However if it is an older computer or has a lot of programs or files that may also be slowing down the computer and unfortunately FixMeStick can't solve that issue.

          By FixMeStick September 15, 2016.

          • Brand Representative
      • Question
        My computer boots to a blue error screen with a windows stop will fix me stick correct this issue.   (2 Answers)

        By kisk September 1, 2016.

        Answers
        • Best 
          Answer

          The blue error screen you are seeing is usually related to a hardware issue. Unfortunately this is not caused by a virus and so FixMeStick will likely not be able to fix it.

          By FixMeStick September 2, 2016.

          • Brand Representative
      • Question
        Hello, Can you buy fix me stick in the store instead of going online   (5 Answers)

        By Anonymous May 25, 2016.

        Answers
        • Best 
          Answer

          Yes, please go to your local Best Buy to purchase it in store.

          By FixMeStick May 26, 2016.

          • Brand Representative
      • Question
        I've been advised to wipe my computer's memory due to encrypted files. Can this remove those files and get rid of the malware?   (2 Answers)

        By Anonymous March 19, 2016.

        Answers
        • Best 
          Answer

          FixMeStick will remove the randsomware trojan itself so it cannot encrypt any more of your photos or files (if it has already), but unfortunately you have limited options to get back your encrypted files.

          By FixMeStick March 21, 2016.

          • Brand Representative

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