Questions & Answers

60 Questions & 145 Answers
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  • Question
    Does this TV use hdr10 or dolby?   (3 Answers)

    By Anonymous July 30, 2016.

    Answers
    • Best 
      Answer

      Thank you for a great question on our SmartCast™ M50-D1! This TV is compatible with Dolby Vision HDR, and now HDR10, as well, with a firmware update. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. Thanks again and have a great day! -Collin

      By VIZIOEntertainmentExpert July 31, 2016.

      • Brand Representative
  • Question
    Does this TV render 4k hdr at 120hz? is it native or upscale?   (2 Answers)

    By AldricW August 4, 2016.

    Answers
    • Best 
      Answer

      Thank you for a great question on our SmartCast™ M50-D1! This display is capable of displaying a 4K resolution at 60Hz. 4K cannot display at 120Hz, as HDMI cables cannot handle this. This TV has an effective refresh rate of 120Hz using a scanning backlight technology that can be achieved by adjusting settings within the display. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. Thanks again and have a great day! -Collin

      By VIZIOEntertainmentExpert August 7, 2016.

      • Brand Representative
  • Question
    Is it common for the screen to turn black for less than a min every so often while using hdmi 1? If not then how to fix it?   (5 Answers)

    By deuce September 7, 2016.

    Answers
    • Best 
      Answer

      I found out using hdmi with downsampling is the culprit for the screen turning black so HDR is kind of useless with this display unless VIZIO knows some way to use hdmi 1 without any hiccups.

      By deuce September 11, 2016.

    • Question
      So I'm confused about the tuner being absent from the tv...I don't have a cable box but I just get brighthouse cable through a cable cord coming from the wall... would this work ti screw in this tv directly or you have to have an actual cable box? Thanks!   (2 Answers)

      By Giventofly June 24, 2017.

      Answers
      • Best 
        Answer

        This is not a TV but a monitor. It has no tuner so you would need some type of box.

        By rufnkz June 25, 2017.

      • Question
        Can I use the new 4k Roku to stream on this instead of using Smartcast ?   (2 Answers)

        By NEW24kTV January 15, 2017.

        Answers
        • Best 
          Answer

          Yes, you could use a Roku with the display instead of the built in SmartCast platform.

          By VIZIOEntertainmentExpert January 17, 2017.

          • Brand Representative
      • Question
        Does this TV work with Google Home for casting ? As in asking Google Home for a particular You Tube video and it casting to this TV?   (2 Answers)

        By PG460 April 29, 2017.

        Answers
        • Best 
          Answer

          I set my TV up on the network and chose to mirror it with my desktop PC.. works like a champ for anything on my pc. Perfect image on TV wirelessly. Sweet ! I use Chrome too.

          By azawahteyah July 15, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        I know you can cast apps from the included android remote (tablet) to the tv, but are there any apps built directly into the tv (Youtube, Netflix) so I can just watch from the tv directly instead of casting?   (5 Answers)

        By Jammy April 1, 2017.

        Answers
        • Best 
          Answer

          Sorry but no you cannot unless you have an external device hooked up via HDMI that has the apps on it such as a game console

          By Anonymous April 2, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Why does hdmi 2 and 4 say (best) underneath their input number? Also with hdmi 1 being the only 2.0a port, does this mean this port is the best for upscaling 1080p content if I don't have a 4K HDR capable media player?   (2 Answers)

        By buddman014 March 23, 2017.

        Answers
        • Best 
          Answer

          The Best refers to HDMI ports in general. All of the HDMI ports will upscale 1080p to 4K. HDR is only available on HDMI 1 and through Casting content

          By VIZIOEntertainmentExpert March 23, 2017.

          • Brand Representative
      • Question
        What is chromecast?   (3 Answers)

        By jjnewbury February 5, 2017.

        Answers
        • Best 
          Answer

          Chromecast is Google's casting program for streaming media.

          By CommunityAnswer February 5, 2017.

        • Question
          Is the included HDMI cable capable of 4K?   (3 Answers)

          By Ivan December 2, 2016.

          Answers
          • Best 
            Answer

            yes

            By 15ctsv March 17, 2017.

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