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  • Question
    4K Content - Tried to play both YouTube and Netflix in 4K, but the built in Chrome Cast only outputs 1080p, how can I watch 4K content? Any native apps on the display itself?   (5 Answers)

    By Tyler August 17, 2016.

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      Answer

      Thank you for a great question on our SmartCast™ M55-D0! YouTube and Netflix will display in 4K if you are streaming 4K content. You cannot access any applications through the display itself. All apps are accessed by Casting them from your iOS or Android smartphone or tablet. It must be running iOS 8.0 or higher or Android 4.4 or higher. You can pair them with the VIZIO SmartCast™ application available for free download in both app stores. You can Cast many popular applications such as HBO NOW, Netflix, Hulu Plus, Spotify, VUDU, and hundreds more! If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. Thanks again and have a great day!- Jesse

      By VIZIOEntertainmentExpert August 17, 2016.

      • Brand Representative
  • Question
    How does XBox 1 S work on this tv, I heard there was some issues with it going in and out or not working at all.   (6 Answers)

    By jesterm September 13, 2016.

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      Answer

      Yes the Xbox one S and this TV don't play well together. It has to do with the firmware update on this TV to enable the HDR 10.what happens when you turn the HDR on the Xbox and on this TV it causes the video to go black for about 10 to 15 seconds and then come back on and it does this every 15 to 20 minutes. It happens when you're watching Hulu plus Netflix or playing a 4K Movie. I had to return my TV because of this problem and there are people on YouTube that are having the same problem with the Xbox and this television so I recommend if you are Xbox on her and you want to use the HDR 10 stay away from this TV until they fix the firmware update if you want a TV to go with your Xbox one S, I recommend the Samsung 55" KU6300

      By Beefinn101 September 13, 2016.

    • Question
      How wide is the stand? Will it fit on a 48 inch wide table? I see the width of the full tv is 48.8 inches, but no info on the stand.   (5 Answers)

      By rust August 27, 2016.

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        Answer

        Thank you for a great question on our SmartCast™ M55-D0! At its furthest, the stand legs are 44.05" apart. With this, it should fit fine on a 48" wide table. If you have any questions or concerns, we encourage you to reach out to our Support team at 844.254.8088. Thanks again and have a great day! -Collin

        By VIZIOEntertainmentExpert August 27, 2016.

        • Brand Representative
    • Question
      Does this TV support both HDR standards (Dolby and HDR10) like the P Series or just one of the standards?   (7 Answers)

      By jphuff July 19, 2016.

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        Answer

        VIZIO released the HDR firmware last week... so the product now supports HDR10 and DolbyVision. Picture looks incredible

        By katep August 4, 2016.

      • Question
        Does this TV support bluetooth connection to external speakers?   (5 Answers)

        By Anonymous June 9, 2016.

        Answers
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          Answer

          Yes, this smart TV is compatible with Bluetooth enabled devices.

          By CommunityAnswer June 10, 2016.

        • Question
          Is this 60 hz or 120hz   (6 Answers)

          By Neto July 25, 2016.

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            The panel has a true 60hz refresh with an effective 120hz refresh rate via "clear motion" software. It is not a true 120hz panel like the 60 inch and above versions have.

            By Garrett July 26, 2016.

          • Question
            Does this tv have a cable hook up on it? To screw the cable cord in?   (5 Answers)

            By Anonymous November 28, 2016.

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              Answer

              This TV only has HDMI and Components.

              By David January 28, 2017.

            • Question
              How in the world can you cast Amazon video to this TV? It's not on the tablet remote and cannot figure out any other way to get it to stream onto this TV.   (7 Answers)

              By AmazonVideo August 2, 2017.

              Answers
              • Best 
                Answer

                Amazon is not a cast-enabled app so you are not able to cast. You can watch Amazon and your options are: 1) Have an Amazon Fire TV or Fire Stick in one of the HDMI ports or 2) VIZIO just launched SmartCast TV on 8/2/17 which means the apps are back on the TV. The Mxx-Dx Series will have an automatic update in the coming weeks and you will be able to watch Amazon through the Amazon app on the display.You can call customer service for the new IR remote if that is your preferred method of controlling your TV.

                By pcc115 August 2, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member
            • Question
              I'm interest in buying this TV But I want to know if it completely support the ps4 pro 4k image and HDR Content   (3 Answers)

              By Jose January 23, 2017.

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              • Best 
                Answer

                long answer... pretty much, most of the time. This TV uses the Dobly Vision HDR standard, PS4 Pro and Xbox One both use the HDR10 standard. Vizio released several workarounds via firmware updates recently. You will need to have your PS4 Pro connected to HDMI port 1. That is the only supporting port. You will need to then go into your TV settings on your tablet/app, then to the input section. You will find a setting for HDMI port 1 called "subpixel rendering." You will need to turn that on. That's Vizio's workaround to add support to HDR10. Initially it was very glitchy and would cause the screen to occasionally go completely black with nothing other than a hard reset of the console to restore the picture. Last week they released a new firmware update for the TV that improved that glitch. I haven't had the issue since the update, but am not holding my breath! Please note that only HDMI port 1 is 2.0 and has the subpixel rendering option, so if you want to use other HDR devices (Roku, 4K Blu Ray player), you'd have to swap ports to 1, otherwise you wouldnt have HDR. The next Vizio model up, the P series, has HDMI 2.0 on all it's ports, but has the same sub-par HDR10 workaround. If you don't want to chance the sometimes glitchy workaround and want more than one HDMI 2.0 port, you might want to look at something else with both HDR10 AND Dolby Vision, and several 2.0 ports.

                By JDtheTechNerd January 23, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member
            • Question
              Just bought this product yesterday, but unable to get youtube to stream in 4K. It says 4K in the icon for the video and reads as 4K, but recently returning a 4K tv for this one, I can clearly tell it's not showing the content in 4K. help plz?   (2 Answers)

              By Troubledbuyer11 August 26, 2016.

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                Answer

                Native or "true" 4K streaming can only be done if youtube is broadcasting that video in 4K or if that video was uploaded in perfect 4K quality. Typically uploading videos to youtube get degraded in quality. If you want to see genuine 4K, I suggest you purchases a 4K movie from Best Buy. I have a 4K HDR tv and the Xbox One S, I am upscaling my bluray 1080p Game of Thrones to 4K and it looks spectacular. Hope this helps... Also make sure all settings for 4K are on. Your television might be a 4K tv that is still set to only show 1080p picture

                By GamerKramer September 9, 2016.

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