Questions & Answers

23 Questions & 26 Answers
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  • Question
    When someone's on hold and you go to pick up, it picks up the next avail. line. Then when you go to correct line, it puts the other on hold. Can this be stopped?   (1 Answer)

    By deeg July 26, 2017.

    Answers
    • Answer

      Deeg - To return to a call placed on hold, press the LINE button corresponding the held call.

      By VTech_Support July 26, 2017.

      • Brand Representative
  • Question
    Is there a way to enter contacts in one phone and they copy to all extensions?   (1 Answer)

    By deeg July 26, 2017.

    Answers
    • Answer

      Each extension has independent directories. You cannot copy one extension's directory to another.

      By VTech_Support July 26, 2017.

      • Brand Representative
  • Question
    We use this phone for our small office. If someone picks up the phone to answer a call, it still allows another person to answer. Is there a way to stop this?   (1 Answer)

    By Deeg July 26, 2017.

    Answers
    • Answer

      Deeg - Yes. There is a Call Privacy setting in the CM18445 Console MENU.

      By VTech_Support July 26, 2017.

      • Brand Representative
  • Question
    Will this connect to a comcast number we have? Can we have 4 different extension for 4 of our employees ? Can we have duplex conference calls ?   (1 Answer)

    By LTDphone July 3, 2017.

    Answers
    • Answer

      Yes, you can connect to Comcast lines. To have multiple extensions, you'll need to add a phone for each employee. CM18245 Cordless Desksets and/or CM18045 Cordless Handsets. Yes, you can have duplex conference calls.

      By VTech_Support July 5, 2017.

      • Brand Representative
  • Question
    can the 4-lines system also receive cell phones?   (1 Answer)

    By prad June 17, 2017.

    Answers
    • Answer

      No it cannot. It does not have bluetooth capability which is what you would need if you wanted to tie a cell phone into it.

      By Deano June 18, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    I'd like to use this for my office. Can you record your own messages? Also, can I add a headset to this unit or do I have to buy the CM18245 in addition to a headset?   (1 Answer)

    By blondie June 5, 2017.

    Answers
    • Answer

      Blondie - Can you record your own greeting (aka announcement)? Yes indeed! CM18445 features a 2.5mm jack for a telephone headset. You can also add the VTech IS6200 Cordless Headset for a totally cordless experience.

      By VTech_Support June 23, 2017.

      • Brand Representative
  • Question
    If someone is on a line, how can someone else pick up on that same line within the same office. We use this for a home office. There are times 2 people in our home would like to pick up and talk. How?   (1 Answer)

    By Miami May 11, 2017.

    Answers
    • Answer

      Miami - Yes. You can conference multiple stations.

      By VTech_Support July 24, 2017.

      • Brand Representative
  • Question
    Does the auto attendant feature answer calls and allow the caller to press 1 for "user" or dial by extension?   (1 Answer)

    By phoneguy April 27, 2017.

    Answers
    • Answer

      The Auto Attendant allows the caller to dial by extension.

      By VTech_Support April 27, 2017.

      • Brand Representative
  • Question
    what accessories go with this   (1 Answer)

    By Adrienne April 9, 2017.

    Answers
    • Answer

      V tech 18245 can expand with v tech 18445 Easy to set up and expand

      By Ray7 April 9, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Can you add head sets and take calls from 2 separate lines with a headset?   (2 Answers)

    By Louie April 6, 2017.

    Answers
    • Answer

      Head sets can be used to pick up separate lines

      By Ray7 April 9, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member

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