Questions & Answers

1-6 of 6 Questions
  • Question
    Is the hard drive capacity per drive, or total? This is 8TB 2 Bay. So does it have two 8TB drives or two 4TB drives?   (2 Answers)

    By Nickname June 3, 2016.

    Answers
    • Best 
      Answer

      Two, 4 TB drives, 8 TB total, second 4 TB backs up auto the first 4 TB drive. Different ways to configure - User manuals available on line at WD and Best Buy. What's nice is that you get free 30 day toll free customer support at WD, that really works, and they really help if you get hung up for some reason. (Not to short change Best Buy Geeks, but the WD 'horse's mouth' has certain advantages, since they are specialists in WD MyCloud).

      By The1Mike June 28, 2016.

    • Question
      Does this NAS storage come with hard-drives inside or do I need to purchase hard-drives separately?   (2 Answers)

      By silvermica November 3, 2016.

      Answers
      • Best 
        Answer

        Yes it does. However you can purchase the drive empty and fill it with whatever size and speed drives you choose.

        By cjbauere May 13, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Can you backup remotely? My son is in college, but we'd like to be able to back up his phone/laptop to this. Is that possible? Also, does it support separate secure accounts?? I'd like my business files separate. Thanks!   (2 Answers)

      By Kevin May 16, 2017.

      Answers
      • Best 
        Answer

        Remote backup is more of a cloud solution. I would recommend looking into a cloud backup service such as Carbonite. It can backup both laptop and mobile devices given sufficient internet connectivity. A network attached storage (NAS) is more for providing storage to your local area network (i.e home or office). There are ways to allow secured remote connectivity into your network but that is beyond the scope of this product. For typical home usage, the network share would be visible to all. Providing secure access can happen through password protection or having a domain setup with individual accounts, but this is also beyond the scope of the product.

        By John July 1, 2017.

      • Question
        How well does this work in a Windows domain environment? Can you add file and share permissions from the domain?   (1 Answer)

        By MFamily September 20, 2017.

        Answers
        • Answer

          Yes you can add all kinds of files from several computers and it works well on either windows, mac or both together.

          By Stud September 21, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        can you use this EX2 Ultra 16TB 2-bay NAS with XP professional operating system?   (3 Answers)

        By sax September 13, 2017.

        Answers
        • Answer

          This hooks to your network and from there you can connect to the admin via the web browser. So you should be able to use Windows XP as long as the browser is up to date.

          By BobL September 13, 2017.

          • Verified Purchaser
      • Question
        Are the individual drives replaceable?   (2 Answers)

        By Paulie December 28, 2016.

        Answers
        • Answer

          Yes, they can be individually replaced.

          By Smiley January 9, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member

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