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15 Questions & 25 Answers
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  • Question
    What is the return policy?   (2 Answers)

    What is the return policy for the weBoost cell phone signal booster?

    By jacq May 20, 2015.

    Answers
    • Best 
      Answer

      Please see detailed information under the Best Buy 'Return & Exchange Promise' link at the bottom of each product page.

      By weBoost May 21, 2015.

    • Question
      What is the best universal cell phone booster for basement of 3000 sq ft?   (1 Answer)

      Right now we have no cell phone signal in the basement.

      By AAAA July 22, 2015.

      Answers
      • Best 
        Answer

        The weBoost Connect 4G (model 470103) is the best booster option for your basement.

        By weBoost July 24, 2015.

      • Question
        I will be camping and not sure what type of coverage i will have and i may need to answer a few calls. Will this booster work?   (1 Answer)

        By Coverage August 9, 2017.

        Answers
        • Answer

          It amplifies an existing cellular signal. If you have no signal then you are out of luck. If you have a weak signal then this will work quite well. We have 200+ of these in our squads and it boosts existing signal strength by about two bars. It also significantly increases the likelihood that you will not drop calls. Make sure you have the appropriate distance between your internal and external antennas to prevent the amplifier from oscillating.

          By kingixl77 August 10, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        What I is the difference between the 2 weboost drive models. One says 4G- m and the other I think says 4G-x. Not sure what that means. I bought a booster for my home and I love it.   (0 Answers)

        By Mel July 27, 2017.

      • Question
        What type of cable connects the antennae to the inside unit? Is it like TV coax? The reason I ask is there's an exterior antennae on my RV and I'd like to be able to use this wire to connect from the outside to the inside without have to run new cable   (0 Answers)

        By rvowner June 11, 2017.

      • Question
        I have a AT&T Samsung 7s and bought a We boost for my truck and It does not increase my signal strength any   (3 Answers)

        By Anonymous April 11, 2017.

        Answers
        • Answer

          Did you also get the truck antenna and/or dome antenna to go with it? The instructions should notate the proper placement of it on the booklet. There's also a YouTube video out that you can watch on this as well.

          By GeorgeBurns August 8, 2017.

        • Question
          Want to use without internet connection ,will it work?   (2 Answers)

          By Dennis October 31, 2016.

          Answers
          • Answer

            These units boost the cell frequency, therefore regarding the type of plan you are paying will be using the data amount provided monthly. Check the signal strength where you are located and expect to use this unit. Keep in mind the key word is "Boost", if you have a consistent signal you should be pleased, on the other hand if your signal is weak the unit will boost the level only. Most cell provided plans, Family or single, provide a fixed amount of data. If you are using this solely for surfing the web watch your data usage. Good Luck, hope this helps.

            By Mareng March 18, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Will it work without internet connection   (2 Answers)

          By Anonymous October 31, 2016.

          Answers
          • Answer

            yes

            By Hopie March 4, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          What effect on wifi signal? Have an RV and some campgrounds have poor coverage.   (2 Answers)

          By Cato October 7, 2016.

          Answers
          • Answer

            Doesn't do anything for wifi

            By Emily June 11, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          had good signal before getting metal roof. no signal now what booster will work with metal roof. have Appalachian wireless sonem phone   (1 Answer)

          By Anonymous July 30, 2016.

          Answers
          • Answer

            Thank you for your question. The great news is, our boosters are designed for situations like yours. We excel in taking signal from the outside, to the inside- to help bypass metal roofs, signal dampening construction, and more. The best way to know how well we can boost, and which booster is best, is to take readings outside your home. We can do this through most cell phones via dialed number, or application. We recommend reaching out to us directly for assistance in product selection: http://support.weboost.com/hc/en-us/requests/new

            By weBoost Customer Support August 3, 2016.

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