Questions & Answers
Your price for this item is $49.99
The previous price was $69.99
QuestionMy Webroot subscription is up for renewal and it costs for $49.99 for one year. The Best Buy site offers a 2 year subscription for the same price. Is there any reason not to buy thru the BB site instead of the "renewal" offer?
- Answer If you can get a better offer, I say go for it! Just attach the new subscription key under "my account" of your existing/installed Webroot software.
Questionwhen you buy it for more than one devise how do you install on the second, or third device and what do we consider a device- pc and mac , or mobil as well ?
- Answer This product is compatible with Android phones, Mac computers, and Windows computers. To install on a computer, please use this download link: https://www.webroot.com/us/en/home/products/wsa-installer-download To install on an android phone, install the "Webroot mobile security" app through the google play store. After installation, use the activation code that you have on that device to activate the full version. If you have any difficulties doing this, please contact our support team: https://www.webroot.com/us/en/support/home-contact
QuestionHow long can I wait to enter the new subscription key? Will the key still be valid in 30 days after the purchase date?
- Answer You can wait as long as you want to use the subscription key!
- Answer No you don’t need to uninstall the old web root. The new will automatically replace it.
- Answer It seems like you already purchased a 2 year subscription, so I don't think so!
QuestionCan you install this on my HP Pavillion x360 laptop from the store so I don't have to come in?
- Answer You can actually download this digital download yourself after purchasing it on line through Best Buy. Not hard to do. And if you need assistance w/your download, Best Buy is fantastic w/online assistance through chat even. Hope it helps ~ Good Luck, I had no problems w/my digital download.
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QuestionI just got a new Chromebook and tried to install this. I downloaded the file, but then get an error saying the chrome operating system can't open the file. How do i use webroot with Chrome?
- Answer There is a specific chromebook compatible webroot software - please reach out to bestbuy support to see if you received the correct product: 1 (888) 237-8289
QuestionI'm up for auto renewal on 8/1 for Webroot Internet Security Plus Product Key: SAF8ZDBB24F9F7B5F537. before I update payment info, can you tell me what PUBLISH YEAR this is being renewed at? Is it from 2021 or an earlier year that will auto renew?
- Answer Hello, You will always receive the most up to date version of our software. Even if you were to purchase off the shelf a 2015 copy, when you went to download the software it would be the latest version. If this doesn't answer your question or you would like even more info on your account please feel free to reach out to our free support through phone or ticket https://www.webroot.com/us/en/support/home-contact
- Answer Hello, We are soon releasing a chromebook product. For updates and more information please see here https://www.webroot.com/us/en/support/home-contact
QuestionI received an email that my Webroot Internet Security Plus software is to auto renew on August 1st at $49.99, YET your website has the COMPLETE option with more users at $39.99! how can I get this better product at the lower rate for my auto renewal
- Answer Dont auto renew. You’ll get the best deal by just purchasing online.
- Answer That version # doesn't tell me which kind of tablet you have. Please reach out to BestBuy support for assistance: 1 (888) 237-8289
QuestionWILL THIS SOFTWARE BE COMPATIABLE WITH THE NEWLY RELEASED M1 CHIP APPLE AIR LAPTOP (NOT INTEL CHIP)?
- Answer Yes, the CPU generally does not determine antivirus compatibility. Please reach out to our support team if you run into any issues: http://webroot.com/us/en/support/home-contact
- Answer Please reach out to bestbuy support: 1 (888) 237-8289
QuestionHow do I find the subscription key for Webroot on BestBuy.com? I purchased it March 2020. I used it once on a desktop that I returned But I did not return the software.
- Answer The below community answer nails this perfectly! Thanks :)
Questionght my laptop at best buy last june or july. Its an HP laptop. I think it came with an anti virus program on it when I bought it. How do I find out what the name of the program that came on my computer.
- Answer I would either check with the company you bought the laptop from or simply scroll through "apps and programs" on your computer until you find it.
- Answer Yes, you can definitely use this for MacOS! Go here if you need installation instructions: https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1220
- Answer I'm not sure I understand this question. Are you asking what features come with Webroot Internet Security Plus? If so, you can find all of the features on our official spec sheet here: https://www.webroot.com/us/en/home/products/isp Hope that helps!