Questions & Answers

1-10 of 112 Questions
  • Question
    Define three users   (7 Answers)

    We have three in the family but each has several devices from desktop to laptops to tablets to smartphones, does it cover three users or three devices?

    By Anonymous July 19, 2013.

    Answers
    • Best 
      Answer

      It covers 3 computers not 3 users.

      By Anonymous August 27, 2013.

    • Question
      if you already have a virus on your computer will this security get rid of it?   (11 Answers)

      Answers
      • Best 
        Answer

        Had two of the Geeks tell me it would remove viruses but it did nothing. Very disappointed.... Would not suggest this product to anyone.

        By unsatisfied December 31, 2014.

      • Question
        question about loading   (6 Answers)

        I purchased a laptop by Best Buy. When I go to load this free security Webroot program it asks for a passcode by I don't have one. I remember getting an email about making sure to load it but I no longer has that email. What do I need to do?

        By Anonymous August 10, 2013.

        Answers
        • Best 
          Answer

          If I remember correctly if you got the webroot in the DVD case on the back in the lower left hand corner there should be a barcode that will be labeled as your passcode. You just need to enter that at the website and it will begin to download.

          By Gooner125 August 14, 2013.

        • Question
          Renew for Infinity??   (4 Answers)

          I just renewed my webroot, however, next year I may not wish to renew it. Where do I disable the automatic renew feature?? Thanks, Rick

          By Rick September 3, 2013.

          Answers
          • Best 
            Answer

            You can use the link below to opt-out of automatic renewal. You can also send me an email at communitysupport@webroot.com and I will personally disable it for you. Auto Renewal Opt Out: http://www.webroot.com/customerSupport/auto_renewal_optout.php?kc Mike R Webroot Community Team

            By WebrootTeam September 3, 2013.

            • Brand Representative
        • Question
          So how does Webroot Internet Security differ from Webroot Antivirus 2014? Do I need both for complete protection?   (10 Answers)

          Answers
          • Best 
            Answer

            No you do not. They provide the same protection and access to the Webroot Intelligence Network. They differ in feature sets (Password Management, number of seats, Backup & Sync, etc.). Mike R Webroot Community Team

            By WebrootTeam March 13, 2014.

            • Brand Representative
        • Question
          My laptop was stolen, how to track device   (7 Answers)

          My laptop with webroot loaded was stolen. How do I activate the tracking or what steps do I take to pinpoint the location of my laptop so I can give to the authorities?

          By Anonymous February 5, 2014.

          Answers
          • Best 
            Answer

            If you registered your product, all you should have to do is go to their website & put in all your info! Simple!

            By HBCASurfer October 4, 2014.

          • Question
            please help me?   (6 Answers)

            About 6 months ago I brought my HP laptop and the WEBROOT Cd. I couldn't install the WEBROOT on to my laptop, because my daughter got ahold of the WEBROOT Cd case that had the Keycode on it. And now only half of the Keycode is on there. I want to install the WEBROOT on my laptop, But I don't know the full Keycode. I still have my receipt and everything. IM not sure if that will help at all. PLEASE HELP:)

            By Anonymous July 26, 2013.

            Answers
            • Best 
              Answer

              Please send me an email at communitysupport@webroot.com with a scanned copy of your receipt and/or your email address so that I can find your keycode. Mike R Webroot Community Support

              By WebrootTeam July 26, 2013.

              • Brand Representative
          • Question
            For how much PC -s I can use this antivirus?   (1 Answer)

            Is for one PC or for more than one ?

            By Shaipi July 19, 2013.

            Answers
            • Best 
              Answer

              The amount of users varies between the products. If you purchased Webroot Internet Security Plus, you should be able to install it on 3 devices. You can send me an email at communitysupport@webroot.com with your keycode if you would like me to look at your subscription and check for you. Mike R Webroot Community Support

              By WebrootTeam July 19, 2013.

              • Brand Representative
          • Question
            Protection against...??   (2 Answers)

            Does SecureAnywhere 2013 for Mac grant protection against worms, trojans, identity thieves? These threats are not specifically mentioned in the features description. Should we assume they are included in the category "other malwares" ?

            By PPG September 28, 2013.

            Answers
            • Best 
              Answer

              Webroot SecureAnywhere will protect you from these attacks upon execution. You can ask our Community questions if you have any more in the future. :) Webroot Community: https://community.webroot.com/ Mike R Webroot Community Team

              By BrandAnswers October 1, 2013.

              • Brand Representative
          • Question
            How to install Webroot   (11 Answers)

            Hi, I just bought the $49.99 Webroot Secure Anywhere at BestBuy for my Laptop Lenovo Yoga 2 11 inch but this Laptop does not have CD ROM. How do I install it?

            By Manny June 24, 2015.

            Answers
            • Best 
              Answer

              Go to www.webroot.com/GEEKSQUADdownload Click the appropriate DOWNLOAD NOW button for your device (PC or MAC).

              By Pandabear August 19, 2015.

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