Questions & Answers

36 Questions & 90 Answers
1-10 of 36 Questions

OR

  • Question
    Can Webroot get rid of a virus?   (2 Answers)

    I downloaded some movies. My computer seems to have a virus.

    By Nalley January 16, 2014.

    Answers
    • Best 
      Answer

      Yes totally, it will scan your device Andy when it finds the infection it will quarantine the virus then prompt you in what to do.. Was this helpful.

      By chattstack October 29, 2014.

    • Question
      I have 64 days remaining on one computer, but subscription has lapsed on laptop. Do I buy the 2014 version, which was released in September, 2013?   (2 Answers)

      By Anonymous September 2, 2014.

      Answers
      • Best 
        Answer

        Hi, The best course of action would be to contact Best Buy support, they'll be able to advise you on how best to proceed with this. Here are their contact details: Best Buy Support Phone: 1888BESTBUY Best Buy Support Email: BBYS2Support@bestbuy.com Webroot Community Team Mark M.

        By WebrootTeam September 3, 2014.

        • Brand Representative
    • Question
      can you use any webroot item alone with mcafee total protecion to protect from delogger virus. which one.   (2 Answers)

      By Anonymous April 17, 2014.

      Answers
      • Best 
        Answer

        Webroot is a great solution by itself, but it has also been built to work seamlessly alongside any other antivirus solution. Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp Mike R - Webroot Community Team

        By WebrootTeam April 23, 2014.

        • Brand Representative
    • Question
      How many times can I download this product?   (2 Answers)

      I currently have this webroot product and don't know if I should renew or buy new, since I have three computers to update

      By Anonymous October 6, 2013.

      Answers
      • Best 
        Answer

        Its good for up to 3 devices, so you would need to download it onto the 3 that you want. Best Buy Mobile and Connectivity Specialist, Kraig

        By spex October 6, 2013.

        • Number One Contributor
    • Question
      does this version have a firewall?   (2 Answers)

      By jungle November 14, 2016.

      Answers
    • Question
      If I still run windows XP will this protect my pc?   (3 Answers)

      If I still run windows XP will this protect my pc?

      By Deb November 17, 2015.

      Answers
      • Best 
        Answer

        Deb, Yes, Webroot is compatible with Windows XP and will protect your machine for you. It is important to note that XP is a very outdated operating system though, and we would advise updating as soon as possible. Regards, James G. Social Media and Customer Relations Coordinator

        By WebrootTeam November 17, 2015.

        • Brand Representative
    • Question
      virus protection mailware internet   (2 Answers)

      does one of the webroot products protect all anti-virus ,malware and internet

      By Anonymous March 31, 2014.

      Answers
    • Question
      Is this for one year subscription?   (3 Answers)

      Webroot on sale for $19.99

      By Anonymous December 11, 2013.

      Answers
      • Best 
        Answer

        Yes, one year for three different computers/laptops.

        By Chelitaa December 29, 2013.

      • Question
        My 1 year subscription is ending. I want to renew it. Currently only CD-ROM option is available to buy. Is it okay if I buy CD-ROM and use the key for renewing my subscription? WIll this work? I am using 12" macbook so does not have CD-Drive.   (1 Answer)

        By Pratik August 11, 2017.

        Answers
        • Answer

          Pratik, you can activate a new subscription with these quick & easy steps: 1. Open the Webroot program and click the gear icon next to "My Account" at the bottom right. 2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate." If you have any issues or questions with moving your Macbook to your new subscription, let us know: SocialCare@Webroot.com Best Regards, Josh P. Digital Care Coordinator

          By WebrootTeam August 11, 2017.

          • Brand Representative
      • Question
        Does Webroot Secureanywhere have the "File Shredder" feature??   (2 Answers)

        By rsander6789 July 22, 2017.

        Answers
        • Answer

          Yea it has a great filter feature

          By Juju August 5, 2017.

          • Verified Purchaser
          • My Best Buy® Member

      Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions