Questions & Answers

35 Questions & 113 Answers
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  • Question
    is this the cost of a 2 year subscription for 3 users or is this the cost per year?   (9 Answers)

    My question really has 2 parts: The first is this the 2 year cost or per year cost? The second question is: Can I download the software and how?

    By kitty October 9, 2014.

    Answers
    • Best 
      Answer

      Hi Kitty, The cost you're seeing is the cost for the full 2 year subscription. Since our software is based in the cloud, it can be downloaded from the following links: Webroot Best Buy Installer (PC): http://updates.webroot.com/downloads/WRInstallBestBuy.exe Webroot Best Buy Installer (Mac): http://anywhere.webrootcloudav.com/zerol/wsamacbbs2.dmg Webroot Community Team Mark M.

      By WebrootTeam October 10, 2014.

      • Brand Representative
  • Question
    I see that this product says Windows 10 operating system, but will it also work for Windows 7?   (5 Answers)

    By Dave P August 20, 2015.

    Answers
    • Best 
      Answer

      Yes, this software will run on Windows 7.

      By CommunityAnswer August 20, 2015.

    • Question
      will this software remove existing viruses on a computer?   (4 Answers)

      Can this software also be used to clear up a computer that already is contaminated with viruses?

      By joe July 31, 2015.

      Answers
      • Best 
        Answer

        As soon as you load it on your computer, it will run a scan and remove any viruses on all computers.

        By ArcherychampNo1 November 13, 2015.

      • Question
        In the description it does not mention windows 10. Will it work with Windows 10 or do I need to look at a different version of the program?   (5 Answers)

        By Charles August 24, 2016.

        Answers
        • Best 
          Answer

          I've been using Webroot Secure Anywhere on a machine with Windows 10 as its native OS, and it's worked perfectly.

          By Airscribe October 19, 2016.

        • Question
          can this be purchased to renew an existing subscription? Can the software be received electronically instead of through the mail?   (8 Answers)

          By Anonymous October 4, 2014.

          Answers
          • Best 
            Answer

            Hi, The answer to your question depends on what type of customer you are with Best Buy. If you are a Best Buy Assurance customer, your renewal should happen automatically as your subscription to Best Buy Assurance is a rolling one. If you are an "off-the-shelf" Best Buy customer, you can renew online or over the phone, or you can buy a new copy of the software. If you buy a new copy as per your question, it technically would be a new subscription rather than a renewal, so you would have to enter your new Keycode. To answer the final part of your question, since our software is based in the cloud, it can be downloaded from the internet via the following installer links: Webroot Best Buy Installer (PC): http://updates.webroot.com/downloads/WRInstallBestBuy.exe Webroot Best Buy Installer (Mac): http://anywhere.webrootcloudav.com/zerol/wsamacbbs2.dmg Webroot Community Team Mark M.

            By WebrootTeam October 6, 2014.

            • Brand Representative
        • Question
          Can this be used on Windows vista home premium, service pack 2, 64 bit operating system?   (2 Answers)

          By 2016DARKLOTUS April 18, 2016.

          Answers
          • Best 
            Answer

            Yes, Webroot is fully compatible with Windows Vista. Please do not hesitate to let us know if you have any other questions or concerns.

            By WebrootTeam April 18, 2016.

            • Brand Representative
        • Question
          Can you download on a Mac and iPad?   (5 Answers)

          By Nana August 29, 2015.

          Answers
          • Best 
            Answer

            Yes it allows you to install on Mac and mobile devices easily.

            By Js4494 November 29, 2015.

          • Question
            Purchase online is the protection automatic   (3 Answers)

            By Joe September 30, 2014.

            Answers
            • Best 
              Answer

              Yes once you download and install the software.

              By NateQue May 20, 2015.

            • Question
              Can this be used on a 64bit operating system? Webroot description for best buy states it only works on a 32bit os. Do your offer the same package with the same price for 64bit operating systems?   (1 Answer)

              By 2016DARKLOTUS August 17, 2016.

              Answers
              • Best 
                Answer

                Good question! The Webroot SecureAnywhere software can be installed on both 32bit and 64bit operating systems. No matter what package you select, you should have no issues installing your Security to your System. Please don't hesitate to reach out to us directly should you have any other questions or concerns. communitysupport@webroot.com

                By WebrootTeam August 17, 2016.

                • Brand Representative
            • Question
              Can you put this on android phone as 1 of your 3 devices?   (5 Answers)

              By Anonymous November 4, 2015.

              Answers
              • Best 
                Answer

                Hello, Yes, you can install Webroot on your Android phone. You can locate instructions on how to do that at http://www.webroot.com/us/en/products/wsa-installer-download. If you require any assistance, please do not hesitate to contact our support team and we would be happy to assist you with this. Regards, James G. Social Media and Customer Relations Coordinator

                By WebrootTeam November 5, 2015.

                • Brand Representative

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