Questions & Answers

1-10 of 35 Questions
  • Question
    what are the automatic renewals details as example, how does one cancel annual renewal when/if desired?   (5 Answers)

    By bella November 2, 2016.

    Answers
    • Best 
      Answer

      Bella, subscriptions purchased through Best Buy are managed completely by them in regards to billing and automatic renewal. Calling Best Buy directly is the easiest way to manage your account: Best Buy Enterprise Customer Care: 1-800-433-5778 If you decide to purchase through Webroot directly, then we handle all of your billing information and will notify you in advance when automatic renewal will take place. Support Number: 1-866-612-4227 M-F 7am−6pm MT Please don't hesitate to reach out to us directly if we can help answer any other questions for you! SocialCare@Webroot.com -Webroot Community Support-

      By WebrootTeam November 2, 2016.

      • Brand Representative
  • Question
    This item (Webroot Internet Security) was given to my daughter when she purchased an iPhone at best buy recently. How long does the subscription run before renewal is required?   (5 Answers)

    By dennis November 13, 2016.

    Answers
    • Best 
      Answer

      When you bring up the analysis screen for Webroot it should show you the number of days left on the subscription (directly under the scan info - i.e. last scan, number of scans, etc...)

      By Daisy November 20, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    I'm going to buy it on line from Bestbuy and have it delivered, does the subscription start when I install it or when I buy it? It's not fair to start a subscription before the item is mailed to me.   (16 Answers)

    By Matt October 8, 2017.

    Answers
    • Best 
      Answer

      Subscription starts when you install and enter activation codes.

      By GadgetGuy October 9, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Webroot covers 3 laptops and I have it installed on 3. How do I go about removing a laptop from coverage so I can add a different one?   (5 Answers)

    By Lee November 18, 2016.

    Answers
    • Best 
      Answer

      Lee, you do not need to uninstall Webroot from a previous computer before transferring. Once you have your 20 digit keycode, go to this link on the Computer you wish to install on: https://www.webroot.com/us/en/home/products/geeksquad-dl Please contact our Technical Support Team directly if you have any issues: Support Number: 1-866-612-4227 M-F 7am−6pm MT Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp -Webroot Community Support-

      By WebrootTeam November 21, 2016.

      • Brand Representative
  • Question
    My webroot activation code was invalid. my member number: WBR00SA1401210611.   (1 Answer)

    By JOJO December 10, 2017.

    Answers
    • Answer

      Jojo, the member number is used internally for Best Buy to lookup your keycode. Please reach out to Best Buy directly for further help: Best Buy Enterprise Customer Care: 1-800-433-5778 Kind Regards, Josh P. Digital Care Coordinator

      By WebrootTeam December 11, 2017.

      • Brand Representative
  • Question
    Does this software come with a CD to load or do you have to do it online? Every time I buy software that you must load by going on line it is a nightmare.   (10 Answers)

    By Mobylar November 30, 2017.

    Answers
    • Answer

      Online

      By tomcarp December 1, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    I have an active One year Webroot Internet Security subscription. How do I transfer it to a new laptop?   (5 Answers)

    By Ray October 31, 2017.

    Answers
    • Answer

      I have a 3yr contract for all my merchandise being covered by WebRoot Anywhere

      By Gwendolyn November 3, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is this for 2018   (5 Answers)

    By Frank October 28, 2017.

    Answers
    • Answer

      Yes, you are able to use it for 2018. I already have a subscription already. And the employee to whom I got it from said It is good to use after my other one expires.

      By dragonball7454 November 4, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    how do I get help with a torn product key number after store hours?   (5 Answers)

    By renae October 14, 2017.

    Answers
    • Answer

      Call 24/7 support line.

      By BESTBUY2015 October 25, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Are there 2017 or 2018 versions of Webroot Internet Security? We need to renew soon. Thanks.   (5 Answers)

    By Shysie1950Spirit October 10, 2017.

    Answers

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