Questions & Answers

1-10 of 68 Questions
  • Question
    Are you able to access other apps outside of the ones that are pre-loaded? If so, how? Also, are there any video tutorials showing you how to use this TV?   (1 Answer)

    By LadyBug January 27, 2017.

    Answers
    • Best 
      Answer

      To access other apps, you'll need a separate streaming device like a fire stick or Roku. You can't add additional apps to the tv.

      By Kasper January 27, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Can the Smart tv be disabled; and just use a regular outside antenna? Getting this for a non-techy senior.   (1 Answer)

    By Anonymous January 13, 2017.

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    • Best 
      Answer

      This is very easy to setup and you don't have to connect it to internet or use the smart features if you don't want to. Other than a few extra remote buttons it is just like a normal tv. I got this for my older parents.

      By Rydognd January 13, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Has anyone experienced issues with connecting to wifi? I have tried several times and I continue to receive a message stating that the connection failed. Thanks.   (2 Answers)

    By Thomas December 1, 2016.

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      Answer

      I have received this same message every time when I select the network and try to connect to it (i.e. vs manual connection). However, when I choose to Manually connect to a network and then typed in the network name and password, it connected to it fine and I have not had issues. No idea why this would happen but try manually connecting to the network and see if that helps.

      By jdw1 January 7, 2017.

    • Question
      Does this tv comes with HULU?   (4 Answers)

      By JWilson December 20, 2016.

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        Answer

        No, it does not. It comes with the following apps: YouTube, Netflix, Vudu, Toongoogles, Accuweather and Pandora. It does NOTcome with HULU or Sling as other people have mentioned.

        By jdw1 January 7, 2017.

      • Question
        Can you hang it up to a wall mount ???? And how come it has no Stars   (3 Answers)

        By Jason November 30, 2016.

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          Answer

          Yes you are able to mount this on the wall. I just picked this TV up yesterday and spent a couple hours with it last night. I'm guessing there is no rating because it was probably a Black Friday "special" purchase. Not a regularly stocked item.

          By Bill December 1, 2016.

        • Question
          What is the overall width?   (1 Answer)

          By GracieC December 10, 2016.

          Answers
          • Best 
            Answer

            The width of the TV is 44.4 inches.

            By CommunityAnswer December 10, 2016.

          • Question
            Does the tv have Hulu and Netflix?   (2 Answers)

            By Anonymous June 6, 2017.

            Answers
          • Question
            What is the width of the base (stands)?   (2 Answers)

            By SniffingPickles February 24, 2017.

            Answers
            • Best 
              Answer

              46 inches from edge one end to another and thy are not at a diagonal angle either they are straight down from the bottom of the TV!

              By kasajoe February 24, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            What is refresh rate on this tv ?   (1 Answer)

            By directviewer November 30, 2016.

            Answers
          • Question
            Can i plug in audio headsets and still get audio in the room?   (2 Answers)

            By Anonymous August 28, 2017.

            Answers
            • Best 
              Answer

              The audio can only be heard on the headphones if the headphone jack is used.

              By CommunityAnswer August 29, 2017.

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