Best answer: Hi there,
I wrote a review about this tonight however it hasn't posted yet but maybe it will by tomorrow. In short, if you received the same Slim Book I did, it is actually for the iPad Air 2 and NOT the iPad 9.7 Pro. I called Zagg about it and told me that they have two different models for each iPad. That's probably why you are the same problems I am.
Hope this helps!
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