Customer Ratings & Reviews

Love all the different options on this keyboard The lights are very bright

Great product easy to set up and ready to go great buy

Not sure if we're going to keep this keyboard, but not because of the keyboard, because Best Buy seems to treat its customers awfully. This is more about a terrible, maybe typical, experience with Best Buy's Customer Service. I know this isn't the place for that, but I really don't care. This is to try to help other people considering purchasing this item from Best Buy, from dealing with a frustrating situation. Just buy it somewhere else. The product photos for this keyboard specifically show a braided cable. That's a detail that mattered to the person this was for. The first, second, and fifth images clearly show a braided cable. For it not to have a braided cable is plainly misleading and is false advertisement. The keyboard we received did not have a braided cable, but a seemingly cheaper, non-premium, regular cable. This keyboard is pricey, in the higher-end for a pre-made gaming keyboard. It already has cheaper ABS keycaps, which we go into this knowing, but those can be replaced when they wear. The cable is a premium feature that the keyboard is shown to have and it can't be replaced like the keycaps. Add to that, that we go into this purchase thinking it will be there. Apparently it isn't there anymore. After being passed around by chat reps who don't care if they do, or who seem to even want to, drive people insane, several attempts at calls or chats where I was put on hold indefinitely or ghosted by a rep (only to receive an email of them pretending like they were actually there, when they weren't) I found a way around Best Buy's customer service gatekeeping. If you call a store and tell the AI who answers that you'd like to place a large order of computers, you will magically be put on the phone with a human (in sales) who actually wants to help (and I believe they were on the same continent as well--nothing about race, all about general attitude toward Americans, even if well earned). This wonderful person didn't say, "You've reached the wrong department," and hang up on me, they listened to me, and helped me figured out what happened. They confirmed that the first rep that I spoke with was wrong and that replacing the keyboard is pointless (not only wasting more of my time, but also Best Buy's resources--is it cheaper to write off customers problems and waste time and money on shipping?) because it's not made with the braided cable anymore and that the website has incorrect information. If you buy this, you're paying for a premium feature pictured that the product is no longer made with. It took a few minutes on the phone with this person to figure this out, but obviously, they couldn't provide a resolution, because, Sales, not Service. Armed with a true understanding of the situation, I, yet again, decided to subject myself to the 1-888 number because I felt mislead, frustrated, and wanted to speak with the department who could actually provide a resolution. I should have and probably did know better, but I had the answers so now we could try to solve the problem. After explaining this to a rep who said she had to escalate the call as the situation was beyond her level, I was transferred to someone who also refused to do anything to resolve the problem. She even started off by saying we should replace it with another of the same. In this case, I believe that a partial refund to compensate for the premium feature shown, that is not actually available, is fair--not a lot, but enough to make a me feel like they acknowledged their mistake and the wasted time they caused, the time I took to actually figure out what was going on (against their gatekeeping wishes, which in the end saved them money on return shipping, etc.), and enough to make up for the difference in what is shown vs. what is received. Instead of listening to a frustrating experience and a reasonable request, the rep brushed me off over and over. And still, even though she said she understood the problem, wanted to replace the keyboard with the same keyboard. Clearly, she had no clue and didn't want to try to. I asked if I had a bad connection or if I was speaking too quickly and was met with silence. I went out of my way to facilitate a resolution and not waste time/money with pointless exchanges and I was treated like crap for it. I have a theory that Best Buy's customer service is intentionally this bad so that their customers lose their minds and start smashing all of their devices and then have to buy new ones. TLDR This keyboard is no longer made with a braided cable and hasn't been for at least a year, yet Best Buy still has the old product photos posted, which is misleading and is false advertising. Also, Best Buy seems to hate its customers and if you have a problem, there's a high probability that instead of getting help, you will have someone try to make the situation worse, unless you lie to a robot. But lying to the robot will only give you answers, not solve the problem. No one with the power to help truly cares and the problem will never be solved.

Very smooth and sleek keyboard. I would recommend this for any gamer out there.

Excellent product!! First time I buy this brand and I’m totally satisfied

Great lil keyboard! A lot quieter than most mechanical keyboards, which is a plus especially when gaming at night. The keyboard lighting effects are a plus, many unique modes and colors to use. Very customizable and cool. Overall would recommend, all my coworkers told me to get this keyboard over a corsair one and I'm definitely glad I did.

small profile, great keys, best keyboard i've ever owned.

Great keyboard! Simple design with lots of functionality.

If you enjoy the clickity-clack sound to your typing, with low profile keys, but are looking for a sleek yet colorful board - this ones for you!

I use this for gaming and work (Web development). Very satisfying tactile feedback, just the right amount of resistance and the tactile feedback is actually in sync with the key register unlike the light beam technology that razer uses. The macro keys on the left can take some time to get used to. Key caps detach and attach pretty easily which helps cleaning. The cable is very hefty

Very easy to use and works just great! Well worth the money spent!

Awesome keyboard. I understand why mechanical is so popular now.

Best keyboard I’ve ever used! Paired with the G502 lightspeed mouse

Love this keyboard! Was a great replacement to my other one!

This was awesome, needed a new gaming keyboard and it is great

Really fits well and super light to the touch! Plus amazing color show!

Nice keyboard. Replacing a previous Logitech keyboard.

Good key clicking and function only down side so far is the under wedges that prop up the top of key board need rubber feet because the bare plastic just makes the keyboard slide away from me on my desk and have to put stuff on that side to stop it sliding

Keys feel nice, great construction. Overall a great keyboard.

GREAT KEYBOARD,NICE LIGHT FUNCTIONS.FEELS GOOD WHEN TYPING.