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Customer reviews

Rating 2 out of 5 stars with 3 reviews

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33%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Pros mentioned:
    Shipping time
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Dead Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself runs mostly fine, which is mostly due to the specifications of the hardware components. However, the laptop's battery was DOA and required it to be plugged in to stay powered. I ran a report, which showed that the last time it was connected, there was ~37% total capacity. By the time we got it, it went down to 0. I had to get a replacement battery to swap it out myself because the shipping times and availability for computers right now is awful and I needed this for a new employee. It was great to have this arrive within about a day of ordering, but the fact that the battery was dead made it about $40 and an hour of my time more expensive than it should have been. I'd consider buying again if I'm in a hurry, but if not, I'd rather order from somewhere else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery Life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on this model is extremely weak! It cant be unplugged for over 30 minutes at a time.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Sfrustrated,

      We're sorry that your computer's battery life is not performing the way you hoped it would. Here are some tips for extending the life of your computer's battery:

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here -  http://dell.to/2vfXWf4.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Cons mentioned:
    Older model

    Rated 3 out of 5 stars

    Okay for the price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was OK but it’s on an older computer. OK for the price but

    I would recommend this to a friend