Customer Ratings & Reviews

If you happen to be on of those lucky people whose have ears that will comfortably accommodate Samsung's new Galaxy Buds2 Pro, and also happen to be big into Samsung's ecosystem, these buds are unquestionably a good choice. Those two caveats are necessary since these buds likely are NOT a good option you can't answer "yes" to both questions. Since there obviously is not much reason to buy earbuds that don't fit comfortably. Or which cannot perform a lot of their new hi-tech tricks unless they are paired with a newer Samsung phone, watch, tablet or TV. But let's assume there are no issues on either front. If so, these buds are pretty impressive on a lot of different levels, starting with the initial setup. Samsung phone users really don't have to do anything. Once you open the little ring box they come in, the phone immediately sees them and asks if you want to pair them. Answer "yes" and you are done. The phone downloads any necessary software on its own (Wear app required) and you are good to go. This is as easy as it gets. Even better, the buds also automatically connect to all your other Samsung devices too, all by themselves. And can switch back and forth between devices -- say you get a phone call while watching a movie -- automatically. Nice. If you want to get deep in the weeds on the setup, launch the Wear App and choose the "Earbuds settings" option. There a lots of choices here, including an "Earbud fit test" checks to see if the fit provides the best music quality. I am not sure how it does that but this is where I ran into trouble, since this little program kept insisting that the fit in both ears was "poor." I spent some time shoving and twisting and turning them in each ear, and even changing out the soft rubber nubs that insert into your ear canal for larger and smaller ones. (Four different sizes are included). I finally succeeded in getting a "good" fit, per the app, but it took a major effort and a major toll on my ears. This clearly is not an issue for everyone but is for me, for whatever reason. Ears too small? Odd shape? Ear canal at an odd angle? I am not sure, but in the end, these buds just did not fit my ears. Very uncomfortable. The buds had to be jammed in very tight for what Samsung said was a "good" fit, and that was painful. Some earbud manufacturers have gone to designs that do not involve extensions that insert into the ear canal, which are generally much more comfortable for me. Samsung has opted not to do that with this model. But the company claims they are 15 percent smaller than before for a "better fit." Well, not for everyone. Still, once it place, the buds sounded pretty darn good, especially when listening 24-bit content, another new feature of this new generation ear bud. (Most content is 16-bit) 24-bit content was very clean and crisp. Noticeably better. If the fit of the ear buds is good, you can move on to other setup options. Like Intelligent Automatic Noise Cancelation. You have three choices here: Off, a version that allows you to more easily hear the ambient noise around you, or full noise cancelation. This works best when there is a constant outside noise, such as when you are in flight on a commercial airliner. Generally speaking, you get the best sound with ANC off, since it tends to chop off some frequencies. But ANC is a blessing during air travel or other situations where blocking or reducing outside noise is essential. One gimmicky option is 360 sound, which is essentially surround sound. Good for watching movies I guess. Not so much when listening to music. This is not really a game changer. But those who tend to listen music in settings where they may also be interacting with other people will like this one: An option called Intelligent Conversation Mode that will mute whatever you are listening to automatically, along with ANC, if you start talking. And unmute when you stop. You can stop music or skip tracks by tapping the buds but there is no touch volume control. If you are finicky about how your music sounds, there are a wide variety of equalizer presets in the app (although no way to create your own custom mode). I found "Dynamic" sounded best but there are lots of other options, including one with a bass boost. Those who like to exercise or spend a lot of time outdoors with the buds will be happy to know these are somewhat water resistant -- with an IPX7 rating. That means dealing with sweat or getting splashed by light rain is not an issue, but dropping them in the pool is. The Galaxy Buds2Pro come in a very small box that looks like a ring case. An included USB A to USB C cable connects a charger (not included) to the box That keeps the buds and the box (which has its own battery) charged. The box alone, which can be charged wirelessly, provides up to 18 hours of run time with ANC on, according to Samsung. These are unobtrusive ear buds that look great and sound even better, if the fit is right. They are a good choice for those who also have modern Samsung phones and other devices, since such a device is required for the buds to perform some functions.

Turns volume down when speaking and watching videos. Samsung technicians don't know how to address problem. Returning 2nd pair

They sound okay, but no better than $30 JLabs that have better battery life. After four months, the left earbud will no longer charge.

Did not like these the sound Quality, what's not very good and I found them uncomfortable

It fell off from my ear all the time and when I hold the. To prevent them to fall I always hang up a phone call.

Feels cheap Previous model was better in sound quality and ear fitment.

Less than 30 days of using this product the left side of the earbud die on me. Best Buy was able to get me a new set hopefully this one doesn't die on me as well

The earbuds doesnt stay in the ear. They fall out very easily regardless of the size ear tips.

The earbuds have nothing to grab on to when inserting in the ear or removing them so they are difficult to handle and I have dropped them a few times already.

Every time I connect to my Samsung phone and make a call it disconnects and refuses to stay connected for more than a second no matter what settings I set it to.

Were not comfortable at all. Didnt stay in my ears

Hurt my ears very uncomfortable in my ears anyway. Sound quality is not bad, phone calls are good

Just like the first generation, these ear buds caused an ear infection. I wish samsung would go back to their old materials..

Horrible and the free charger doesn’t even work! Didn’t get the earbuds got the charger like a month later and it was defective

they just do not fit tried al 3 size ear pieces an some after market tips none pass the fit test would not rec. them

Very poor quality sound. Plus, they're not comfortable in ears. I went back to using my old buds. Waste of money.

Cannot use when someone is calling no mic returned

Ear buds keep losing connection while talking or using it.

don't hold charge and its not what i expected, will be in to Best Buy to have them checked or return them

Uncomfortable wjen use for extended periods of time