Customer Ratings & Reviews

Geek squad is always so helpful and friendly! I love they know what they're talking about.

I’m fixing to use this for the computer we bought. Must have with kids.

Geek Squad there in the store is the best service you could get. They were very knowledgeable in updating all my apps.

The agents were very knowledgeable and helpful with my computer replacement purchase while my clother computer was needing screen repair.

Great warranty product from Bestbuy, never had an issue when I had to use the coverage, worth every penny.

I had the best customer service from Best Buy employees

Always great to have incase something goes south, right?

I have enjoyed the new computer, I use it for gaming and playing around with 3d modeling and scene design in an online community. The graphics have been great and I have no issues with lag at all.

I always recommend having Geek Squad Service. Smart and Professional!

Great product protection highly recommended for anyone

Always a good experience with geek squad , highly recommend

I have the peace of mind knowing my purchase is covered by the Geek Squad if something should go wrong.

So glad I am able to afford protection in the event of an accident, it is very pricey though

Very good quality equipment with good financing options and great service and excellent guaranty service

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

Overall, it was easy to claim and worked as expected.

It’s just the best because it’s the price you pay to get a good AlienWare computer

Make sure you get this cause it helped me when I had to send it off to get worked on

I love the GSP plans that I buy i know that I have the peace of mind that I'm able to drop my device off and it either going to get fixed or replaced, but with Desktops and laptops they also offer data backup services which are critical, I always buy the protection plans cause once the one year MFG warranty expires your paying out of pocket and it gets expensive.

I have had the pc for a couple weeks now and no issues. I bought it specifically for gaming and love it. Thank you