Customer Ratings & Reviews
Customer reviews
Rating 3.6 out of 5 stars with 22 reviews
(22 customer reviews)to a friend
Rated 5 out of 5 stars
Geek Squad works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and fast much better to have thnaks
I would recommend this to a friendRated 5 out of 5 stars
Assisting with product understanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Employees were very helpful and knowledgeable about the products inside. Although I did not find exactly what I wanted employees gave me several options and I felt like I walked away with a better understanding of the electronic components I was looking for
I would recommend this to a friendRated 5 out of 5 stars
Peace of Mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knowing that my device is covered for accidental damage gives me total peace of mind, especially since accidents can happen when you least expect it. No-brainer.
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October
I would recommend this to a friendRated 5 out of 5 stars
new device purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great service excelent service answered and helped with all my needs
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use it yet, but it does offer peace of mind.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad is a professional team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very supportive and professional team. Very satisfying.
I would recommend this to a friendRated 3 out of 5 stars
why and why not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i should stop buying these because i never use them or forget i have it. but i keep buying them.
I would recommend this to a friendRated 5 out of 5 stars
Friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys are very helpful. Unless you u leave your laptop at home at all times like me , u should definitely opt in for their protection plan. It will save you a lots of runaround in case something happens to your pc
I would recommend this to a friendRated 5 out of 5 stars
Good to have !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have with the manufacturer warranty as well!
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best geeksquad warranty. Never had any issues with
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always make sure to purchase the protection plan specially with expensive items..
I would recommend this to a friendRated 5 out of 5 stars
Geek excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents are courteous and very helpful. I always purchase this on my electronic items.
I would recommend this to a friendRated 1 out of 5 stars
Por customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Por customer service I will never buy anything from best buy
No, I would not recommend this to a friendRated 2 out of 5 stars
Piece of GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the laptop was fantastic to start. It played the games I wanted, I was never rough with it. It lived in its travel case when not in use. Lots of padding and protection and never dropped. 6 months after buying it, my wife and I are sitting in the living room watching movies on it. Put it away and go to bed and the next day it bricks itself. I have device insurance. I spent 2700$ on the model I have with 64gb ram. It initially got stuck in a BIOS loop trying to auto update. Let it run and it keeps restarting. Finally it just goes full black screen, no post, nothing. Just those pretty RGB keyboard and case lights. Take it to a repair shop because again, device protection. Brand new laptop. They tell me it's so new they cant even get the replacement part. Which is the motherboard. Thats right, the motherboard up and ate itself. Currently in the process of replace or reimbursement through device protection. Ill take the reimbursement. I dont need this headache in my life. I certainly dont want another laptop that randomly eats its own motherboard. To recap. I treated this thing with kids gloves for the time I owned it. I didnt mess with any settings in the bios or add more RAM or mess with the guts. The thing just went kaput.
I would recommend this to a friendRated 2 out of 5 stars
Screen tearing issues, even after replacing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen Tearing issue. I ran into issues trying to watch 4k. I thought it was just a faulty computer, so I returned it and got it replaced. The second had the same issues. If i purchase a computer that says it has 4k resolution, I should expect a 4k video to be easy to do. Except I was getting screen tearing all the way to 1080p. The only thing nice about the computer was the aluminum body, and colors. Sure the picture is great, but video is awful.
I would recommend this to a friendRated 3 out of 5 stars
GS Protection and Replacement NOT Equal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you know which option you are buying. Geek Squad Protection is not the same as Geek Squad Replacement. The protection plan really isn't worth it. Usually laptops and camera equipment only get protection and not replacement. Protection will only give out a replacement in the unlikely event you have the same issues numerous times.
I would recommend this to a friendRated 2 out of 5 stars
Not always the best option: Choose wisely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase at your own discretion The best way I can describe Geek Squad is non specialized. It's like bringing your car to a place like firestone for service instead of the dealership. Can they work on your device, sure. But will they be able to repair it effectively, that's up for debate. Small repairs here and there shouldn't be an issue, but any specific specialized repairs are better off sent to the manufacturer. Keep in mind that Geek Squad works on everything and anything electronic. Laptops, tablets, phones, PCs, TVs, what-have-you. So they won't know your product as well as the manufacturer does.
No, I would not recommend this to a friendRated 1 out of 5 stars
No help at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying for hours to buy the GeeqSquad protection plan but no one wants to help me. Everyone is just passing me to a different person or number and I am going circles. If this is the same support I would get when there is an actual problem then I don't want it. Every single person I have been in contact with is from India and didn't have the slightest knowledge to help me in my simple case. Would not recommend
No, I would not recommend this to a friendRated 5 out of 5 stars
The highest form of warrenty possible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very good at breaking the laptops I get within the warrenty. Because of my bad luck I always buy the warranty. Geek squad is very easy to work with and so far, I have never had any problems getting a replacement or fix when one was required. Plus unlike many other warranties, this one covers screen damage and anything else that might happen to it.
I would recommend this to a friend