Customer Ratings & Reviews

It’s just the best because it’s the price you pay to get a good AlienWare computer

Everthing works fine now.. had a few problems with it just turning off. Also, my version of this pc came damaged. As you can see in the pictures!

Bestbuy/geek squad sold me a computer which brand they said they could not work under, yet still offered geek squad protection. When my CPU was hit by the INTEL i9 software issue that burned out CPUs I took my PC to my local bestbuy and the local Geek squad essentially told me to pound sand. They said they can't work on PCPower builds. My question? Why sell me geek squad protection on a product they can't work on?

The Best Buy employee did not try to "over sale" the protection plan. He just told us the benefits vs. the manufacturer's warranty only--being able to come in physically to a store for repairs vs. having to ship items out. And we were sold!

I love geek squad. Always have, easy to put in a request, easy to walk in or call over the phone and get it resolved. Great insurance for an affordable price.

I highly recommend getting Geek Squad protection with any computer purchase, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.

I always recommend having Geek Squad Service. Smart and Professional!

Computer is perfect for my needs. So much faster than my previous one and much easier to use. Best Buys agents were so helpful and delivery couldn't have been faster. Thank you!

The stuff is very helpful and hard working never waited long time i recommended any one use bestbuy credit card

when it comes to protecting my high dollar Best Buy purchases , i "always" get the extended warranties/protection plans from Geek Squad ; have used them several times in my lifetime and it has saved me a lot of my hard earned cash and reduced the frustration when things did not work ; so always go with the highest plan you can afford ; a great value to price addition to all you high dollar purchases .

I am so glad for the option to purchase the protection plan. You never know when you may need that protection on any electronic purchase. I advise anyone purchasing an electronic product to always purchase the Geek Squad protection plan. Thank you Geek Squad!!T

All i will say is accidents happen and its best to be prepared, specially if you plan to move, have little ones, or just happen to have one of those days.

We always buy the 3-year protection when we get a expensive Electronics product. Worth the money because you never know when something could go wrong. For instance I bought a Samsung active 2 watch for my wife for Christmas in a few months afterwards it glitched on her. They replaced the watch with a brand new one with no questions asked.

Runs games great. Fast boot and runs windows smoothly. Decent price for a pre-built computer. Run all programs with out a glitch.

Great computer for the price. The graphics are amazing and I could not be happier with the speed and memory.

so far, this service is worth it's price and my comfort in knowing that if something fails after the manufacturer warranty, this will kick in and to fix whatever fails for my peace of mind. the manufacturer always wants you to ship your item back in the original box, who keeps these things years later? just not practical, so therefore I get this product where I can drop off my item for service and more on.

Glad that almost anything and everything that could happen is covered under the geek squad protection:)

Easy installation instructions provided and explained.

I love the peace of mind of the Geek Squad warranty. it is why I buy from Best Buy. my experiences of having support for my purchases years after I buy a high dollar item makes me very satisfied with theses warranties

I always purchase an extended warranty . Geek squad has always been good