Customer Ratings & Reviews

Agents wrote computer comparisons for me as a reference guide in making my final decision on a computer purchase

Not happy with customer services. I got my package on time but the way it was package was unsatisfactory. Computer should have been wrapped. Without being properly packaged I suspect that the pieces needed where lost. Delivered in the rain I worried the Computer would be damaged. I finally got it set up after going out to get a new keyboard and mouse because the one it came with was missing the connection piece. This is beyond annoying and tiggering. Do your job!!!

Just recently bought a computer from them and so far its amazing. Great value for the price. Thanks IBUYPOWER!

I love my geek squad protection plans. I get them on everything I buy just because you never know what can happen, and knowing that something happens im covered is worth every dollar.

I have enjoyed the new computer, I use it for gaming and playing around with 3d modeling and scene design in an online community. The graphics have been great and I have no issues with lag at all.

Perfect computer, I loved it. You want a computer this is the one!

Haven't had to use it yet, and I hope I never have to! lol but I definitely am glad that Best Buy offers services like this just in case.

I always buy this with a major purchase of over a few hundred dollars. Mostly I don't have to use it, but I have had a couple of purchases that just didn't hold up and had to be sent in and repaired by Geek Squad several times.

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

I have decided to give the overall experience of this purchase as it was by no means perfect. An overall solid purchase though. Its got the GPU, CPU, and decent enough RAM. There are more parts in the build that are closer to the lower end overall, but they are not the worst by any means. I'd say that if you are not informed of all things PC to look elsewhere as there are a few things such as settings that should be changed out of the box. Cooling is an issue as well so if you are not comfortable purchasing better parts to swap out such as the AIO, and additional cooling fans. If you're doing the basics like browsing, movies, schoolwork, music, etc. then you could consider it as I don't believe these would be demanding enough to give issues. It's decent overall and I am satisfied with my purchase.

I spilled soda on my laptop and they fixed it right up for me and were super nice about it too!

Haven't used it yet. But I understand best buy really stands buy their products with the geek squad protection

I usually buy Geek Squad service because of their reliability and expertise. Whenever I encounter technical issues, I know they’ll provide fast, professional assistance. Their technicians are knowledgeable and offer thorough solutions, whether it's for repairs, setup, or troubleshooting. The convenience of in-home service and flexible support options also make it easy for me to get help when needed. Overall, it’s a trustworthy service I can depend on.

I have not had to use this service, but it was nice to get it just in case something happens to my new gaming PC. They aren't cheap, ya know!

Made me feel safe while I had it, however they told me to upgrade my computer with them I'd have to pay nearly 100 dollars extra, and honestly if I'm paying as much as I am for this insurance I kinda wished I would've also gotten at LEAST a discount on servicing like upgrading the computer or device by having it brought in for the building.

Geek Squad provides exceptional tech support, offering quick and reliable service for a wide range of issues. Their knowledgeable and friendly technicians go above and beyond to diagnose and fix problems efficiently. Whether it's setting up a new device, troubleshooting software issues, or repairing hardware, Geek Squad consistently delivers high-quality assistance. The convenience of in-home visits and comprehensive protection plans adds significant value. Their clear communication and dedication to customer satisfaction make Geek Squad a trusted choice for tech support. Highly recommended for anyone needing dependable and professional tech help.

Very quiet and looks good. Works as expected. I like the magnetic door and fan screen

Good, talented people and a worthwhile program. Comes in handy.

If you want peace of mind with your tech, Geek Squad is definitely worth it. It's like having your own team of tech experts, just a call away.

excellent products, thyere super reliable and have plenty of optins to pick.