Customer Ratings & Reviews

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

Great place to get all you digital wants and needs

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

I'm very happy, because i buy this protection. I have 2 kids and it must to have.

Great service that is on call and ready to assist at any moment.

Bought this fory kids tablet and it's a great investment. Both my kids are not careful with their devices sometimes and things happen. With this service we get peace of mind that it can be corrected in a timely manner.

I have purchased Geek Squad service for my high-value devices and the few times I have required service have been positive experiences, it is easy and quick to schedule a service appointment, repairs are done in an acceptable time and if not They are capable of repairing and replacing the product with a totally new one of the same or similar commercial value depending on the situation.

Best service ever!!! I can’t say enough about them! I will always use the Geek Squad Service. They always fix things or replace with such great help and kindness.

Have not had to use the protection plan, thank goodness but still glad i got it

Awesome service. Was having trouble setting up a device and they helped me with all my issues.

If you get it extra USE IT. I used it way back when but not lately.

So excited to have geek squad protection ive heard nothing but great things, cant wait until my kid breaks her tablet so i can see how they work

Perfect for kids, 100% recommended easy to carry around

I haven’t had to use it. I think it’s a great thing to have

Good protection tp have. Priced just right. You never know if it will be needed. Better to have it and not need it thsn toneed it and not have it..

I love the help it provided. It erases all my worries in the future.

Excellent service. Was super quick and helpful. Would definitely purchase again.

The Geek Squad was quick and efficient with my return, were very understanding about the holiday rush, and very helpful in so many ways!

If you have kids definitely get the the warranty. Youll be in an out or you can get the product shipped to your home.