Customer Ratings & Reviews

Most everything I buy from best buy gets Geek squad. For repairs its always so easy to get it done. Take it to the store and they diagnose what can be done then and there and what needs to be shipped off. You get a call/email when your item is ready to be picked up so can set up a time to that. Things that have been covered in the past for me include a cracked screen, liquid damage, blue screen of death, laptop just not working, xbox controller not working etc. Its a good investment especially when kids are in the house.

I take very good care of my electronics, but its nice to have the peace of knowing if the unthinkable happens, I will be able to get my device serviced!

I was helped promptly. Even though my issue was not resolved right away I was immediately refunded. Geek squad accident plan is totally worth it!

The first remarkable pro I received was defective and The geek squad gladly made it right I received my new remarkable pro and it works perfect

I would never purchase electronics anywhere else besides Best Buy because of their great geek squad program. As a mom of 3, it's the only way to go!!

The protection plan is worth what you pay for it. If they cannot fix the item, they replace it.

Bought this fore my son to use for his school work and to red books on.

Its a Good tablet I got them for my kids and they like it for games and for videos

I love the Geek squad they explain everything to you.

Get the warranty! Especially if you have a 4 year old!

I have purchased Geek Squad service for my high-value devices and the few times I have required service have been positive experiences, it is easy and quick to schedule a service appointment, repairs are done in an acceptable time and if not They are capable of repairing and replacing the product with a totally new one of the same or similar commercial value depending on the situation.

Most dont do anything but this protection is worth it.

Perfect gift for my niece , and awesome birthday gift

The Geek Squad rocks! I have not had to use Geek Squad protection for this product, but I have used it elsewhere. They are very helpful when you have an issue. The Geek squad at my local store took the time to help fix my dad's laptop power button that got messed up when he dropped it. He actually did not have the protection, but his laptop was brand new and he was pretty upset that he had dropped it. They fixed it, no charge! We were both very pleased that they took the time. That act of goodwill went a long way for both of us. I don't buy the protection plan on everything, but there are times when I wish I would have. My rule of thumb is to buy it if the product is expensive and you are going to use it everyday, especially if you intend to use it in harsh environments.

good opcion for protect our values Tremendous equipment, I love it, my son uses it all the time

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

I was able to get insurance on my laptop as well as my kids tablet.

the service is great to have. its always best to protect your purchases

Inalways recommended extra protection. Its better to be safe than sorry and in the event you need the service the response time is immaculate