Customer Ratings & Reviews

I purchased a GoPro with the replacement plan (as I always do), the sales person (as they always do) give you the spiel, "replacements for a year, just bring the broken one in and walk out with a new one" Well about 2 weeks after I purchased the GoPro had some damage, so as I've done several times before I go to best buy with the camera and receipt........ Long story short after waiting around for like an hour for them to figure it out, they informed me that they're no longer replacing gopros despite them selling it to me not 2 weeks earlier with the replacement insurance. Needless to say this was very frustrating, but the attitude the geek squad guy had made it worse.....I had to leave the store because I didn't want to start yelling. So basically I've paid for insurance and best buy refuses to honor it, it's even more annoying because they changed their policy after I'd purchased it. The was no notice warning or anything other than a big "not our problem anymore" from best buy. The only reason to buy a GoPro at best buy is the replacement insurance. Now that they don't honor the insurance they sell/don't do the replacement anymore there's literally ZERO reason to buy a GoPro at best buy anymore. They've literally taken away the only selling point/competitive advantage they had for GoPro sales. Honestly it's a stupid business decision because people who buy a lot of GoPros only go to best buy bc the replacement. If that's gone so are we. It's even more frustrating that they refuse to honor what they sold. If I give you money based on certain expectations, then you refuse to honor those expectations, why on earth would I be happy much less continue to give you money? I'd much rather (in every instance/for every product they sell) give my money to someone else, this experience has really really tarnished best buys reputation and I'm not the only one..... There are a lot of us who are going to be giving our money to other people in the future.

easy to purchase, and will fix anything that may break. if not then will give you a new product.

If you need a peace of mind for your precious gadgets geeks squad accidental insurance is the way to go. If something happens to it they will repair it. If they can’t? They will just replace your item or get a store credit equal to the value of your item.

Excellent product, I recommend it, satisfied with it.

Just bring in the product, state that it was damaged accidentally, and they'll give you a new one off the floor or order one for you if it's too large or unavailable immediately. Swift, and takes warranties seriously.

It’s great option for your equipment otherwise it’s expensive repairs

Never believed in this until my daughter got me a Father’s Day gift and I had to return it twice and both times it was replaced with no questions

Awesome camera! Best picture action cam I’ve ever had! So many editing options in app, easy to use as well.

So thankful I bought this for my grandson's GOPro. He didn't realize that he cracked the screen, and dove into a river. The exchange at the Geek Squad desk was fast and easy.

Worth having one. Great support by the team for their customers. Specially, in store service is very good.

Excellent services very very good services I recomend

It is great service and protection for my equipment purchased at BestBuy

Feel saved to have this service, and they all ways got our back

Love geek pro. Save me hundreds on cameras. Would totally recommend.

First Go Pro camera I bought and it works great.I like all the extras that come in the action bundle that I got.I am enjoying my time learning how to use it

This is a purchase I will never regret. It has saved me from tossing tech out the window several times. I was able to save hundreds of dollars because the geeks cared about good work over up selling me. I would purchase this forever.

I purchased it just incase, habe purchased plans thru Best But before and had no issues using it.

I have use the accidental protection so many times over the years it is a lifesaver. Most of my purchases have been for family members under the age of 17, so it has come in handy. Used it for water damage, when the car ran over the camera, etc. It saves having to worry constantly about kids with expensive electronic.

I loved it, got it gifted gor Christmas! The pictures were amazing. The quality was superb.

Great idea with the protection. I haven’t had to use it at all which makes it even better. Perfect I have the peace of mind though well worth the dollar value.