Customer Ratings & Reviews

Always fasts and willing to go the extra mile or a thousand to make sure you are happy and satisfied before they leave

Added GSP warranty to protect my items in the future if anything bad happens.

I added GSP and the value of it is well worth it to protect my items

It was used once they where helpful got a appointment and issue got solved

2400 sq ft home, ps5 connected to modem/router, I’m at the other end of the house, ps portal works flawlessly, i give it a 5 star, also the controller are perfect and the system isn’t heavy at all.

Son had a Nintendo DS2 for all of 3 weeks after Christmas before its screen was broken. Returned to store, not something they could fix, replaced product. Had similar experience with a flat screen tv. Bought 5 year protection plan. 4 years in tv had line across bottom of the screen. service came out to review, parts not available for fix, replacement of tv.

I feel very relieved to know I can drop my brand new shiny 3DS down a flight of stairs, take it into Best Buy, and they will either fix it, give me a new one, or give me credit for it. If nothing else, it takes a weight off your shoulders. Just make sure to read the fine print and talk to an employee so you know exactly what it will cover.

Had to renew my product plan glad they sent me several email reminders but when I went to the store to renew I couldn't use my Best Buy card geek squad place would only accept debit or credit card but not a Best Buy card they need to update would be beneficial

I was very hyped and waited a while for this. It feels good in the hand screen is mediocre. OLED is better than LCD so they should’ve went OLED and it should’ve been 1440 P up to 120 verse 1080 at 60 it does not feel fluid does not feel like 60 FPS, the sticks feel cheap and feels like there’s a delay between what you’re doing and what’s happening on screen call of duty and any shooter is not playable due to this. Even story driven games do not feel good enough on the screen it is comfortable in the hand to hold for many hours of game time, but does not feel like something that is easy on the eyes and can justify the $200 for this I say wait for a sell do not waste your money right now it feels like a very cheap tablet was slap together. What a split PlayStation 5 controller. I cannot recommend this to anybody if you don’t mind very choppy, gameplay and mediocre graphics due to only 1080 P then hats off to you for me. It’s unacceptable. I will return and most likely get the new steam deck OLED

Best protection money can buy. If you have kids this is a must have.

Get this coverage because it will cover your item if something happens and they will fix or replace it for you.

Geek squad protection is the best. 1 full year plan. You get your money's worth

I think Best Buy had the best protection for any product out there

Easy to set up and activate. I always get the warranties.

I was upset that this did not come with the new 3ds Xl

The protection is good to have but honestly, I haven't used it and it was extremely over priced. I feel like I need it when they ask, just in case, but like I said, I haven't used it and it costs a lot.

Doesn’t work with pretty much any phone case, But I returned with no problems