Customer Ratings & Reviews

The Geek Squad staff in person and on the phone have always been efficient, curteous and of great help when needed in the past and I have no doubt they will do the same if needed on this new item I purchased. The only issue I have is with the manner of how they are managed in the store. In the Boynton Beach store there's always chaos at the Geek counter. There's no line for people with appointments nor a line for those without appointmens who just have a quick question. There's no way to check in if you do have an appointment thus you have to wait on a long line which is ludicrous and makes the appointment concept mote.

For the Fire HD 8, I recommend buying , Geek Squad protection warranty plan. Anything can happen to this device and you will be cover. If you drop the device and it stops working, let the Geek squad look at it, The warranty plan lasts for 2 years. I always buy the warranty plan for peace of mind.

My wife is hard on tablets and remote controls. She broke the circuit board by pressing the mute button on three DirecTV remotes. We needed the protection plan for this Amazon Fire. Went the first one broke, they had stopped producing that model. The replacement was the same size but the next generation.

It was great. My son is 3yrs and he cracked his tablet, we Couldnt turn it on. Since we had the protection plan we got a new tablet. No hassles at all. Easy and we did everything in the store same day.

You have to have Geek Squad protection! I have covered all devices I have purchased from here with it. The have always been great at fixing and returning quickly.

I am pretty technical so I didnt utilize them for set up, but it is nice to have the peace of mind should something happen. For around 100 bucks, I think its silly not to get it being that the computer approaches $1000. Will update review if and when I need to use the service.

Geek Squad is always the best. They make sure that you are happy before you leave the store.

great buy worth the price. no problems at all at this time

Awesome. Everyone needs to make sure they get there warranty.

So far so good after 2 years and a 10 year old using the tablet. Once had it to the store and the associate was able to fix it by adjusting the setting.

Great tablet for kids can monitor them for safe and secure usage def recommend to the kids only making a review to see if I win that 400 bucks they said if I wrote a review lol

The Grand Island Nebraska Geek Squard members have been knowledgeable and helpful on using and repairing the low quality products. Buy the insurance as you will need it.

Aleays ready to work out and issue or doubts excelent custumer service.

The Geek Squad at the Lake Jackson store have been very patient & helpful correcting problems with our laptops & tablet. The problems ranged from virus corrupted operating systems, to operator errors. They were friendly, professional, & made timely repairs.

I get the replacement service on my major purchases and the only time i need a replacement the staff were great and i got a new device

Apple tablet took no time and picked up the same day love it

Always recommend is for any electronics or small appliances as it is the best protection you can get for your money

They were super helpful with the broken tablet we had. Explained everything perfectly. Had to get a new tablet and made sure to get the protection again.

I always put this plan on any item that cost ove a hundred dollars. I hav had to use this plan before. Best Buy has always been very helpful in any return or exchange that I have had to make.

Good to know that I can get protection on my items